Customer Service Specialist - Payee Center

Customer Service Specialist

Real-world impact. Life-changing outcomes.

CommQuest seeks a Full-Time Customer Service Specialist to assist clients in the Payee Center. The Customer Service Specialist is responsible for providing support to program participants by managing payment processing (checks, ACH, Truelink Card), communication with clients and vendors, and maintaining detailed financial records within a representative payee program.

In this role, you will:

• Grow professionally
• Build valuable relationships
• Work on a team providing exceptional care
• Make a real difference

What is CommQuest?

CommQuest Services is one of the largest non-profit mental health, addiction recovery, and social services organizations in Northeast Ohio, working with clients from more than 34 counties in 12 facilities through more than 20 programs. We help people make positive changes in their lives through in-patient, outpatient and school-based programs, along with supportive services - from basic needs to employment assistance.

Are you interested in CommQuest, but don't see a job you are interested in right now? Send us your story, resume and qualifications to HR@commquest.org.

What you gain:

• Great experience in the behavioral health and substance abuse field
• Visibility into how our community supports those in need
• Opportunities to share your expertise
• Peace of mind knowing you are benefiting the clients we serve and the community at large

What you'll do:

• Process and distribute client payments (checks, ACH, Truelink Card) accurately and in a timely manner.
• Respond to client and vendor inquiries regarding payments, direct deposits, budgets, and balances.
• Maintain accurate financial records in the agency's accounting system.
• Assist clients with understanding budgets and payment schedules.
• Collaborate with case managers and other departments to coordinate client services.
• Various office duties (Mail processing, filing, client inquiries in-person or over-the-phone, client updates, etc.)
• Other duties as assigned

Schedule:

Shift available:

Part-time/Full-time, Monday-Friday, 30-40/hrs per week

Minimum Qualifications:

• Minimum of High School Diploma or GED equivalent is required
• Must have a valid Ohio driver's license with less than 2 points on driving record and proof of auto insurance
• Confidence and capability to proactively meet new people who share the CommQuest mission and create connections
• Must be willing to submit to pre-employment drug screen and BCI/FBI background check
• Individuals in recovery, must have a minimum of one year of sobriety and practice firm boundaries with clients

We are an equal opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.