What are the responsibilities and job description for the Police Communications Operator position at Commonwealth of Pennsylvania?
THE POSITION
NOTE: THIS IS A REPOSTING OF N-2026-49998 WHICH WAS PREVIOUSLY OPEN FROM MAY 20, 2026 TO MAY 24, 2026. PREVIOUS APPLICANTS DO NOT NEED TO REAPPLY.
The Police Communications Operator position with the Pennsylvania State Police offers a chance to support vital public safety operations across the Commonwealth! This role places you in an active environment where clear communication helps guide emergency response. Your work uses your communication skills to assist callers and guide information to Troopers handling urgent situations. This is an opportunity to contribute to a respected agency and make a real difference each day!
DESCRIPTION OF WORK
This position provides critical communication support that helps ensure fast and accurate responses to public safety needs. As a Police Communications Operator, you will perform the following duties:
Work Schedule and Additional Information:
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
Minimum Experience and Training Requirements:
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
NOTE: THIS IS A REPOSTING OF N-2026-49998 WHICH WAS PREVIOUSLY OPEN FROM MAY 20, 2026 TO MAY 24, 2026. PREVIOUS APPLICANTS DO NOT NEED TO REAPPLY.
The Police Communications Operator position with the Pennsylvania State Police offers a chance to support vital public safety operations across the Commonwealth! This role places you in an active environment where clear communication helps guide emergency response. Your work uses your communication skills to assist callers and guide information to Troopers handling urgent situations. This is an opportunity to contribute to a respected agency and make a real difference each day!
DESCRIPTION OF WORK
This position provides critical communication support that helps ensure fast and accurate responses to public safety needs. As a Police Communications Operator, you will perform the following duties:
- Emergency Call Handling: Receive calls from the public and gather key details to determine priority and response needs
- Incident Coordination: Dispatch information to Troopers and relay updates using radio, telephone, and computer systems
- Information Management: Access and maintain records in database systems
- Public Assistance: Respond to administrative questions and assist station visitors by providing information or arranging contact with a Trooper
- Training Support: Participate in communications training and assist in guiding new operators on procedures and practices
Work Schedule and Additional Information:
- Full-time employment, 40 hours per week
- Work hours will involve rotating shifts, including weekends and holidays
- Telework: You will not have the option to telework in this position.
- Salary:In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
Minimum Experience and Training Requirements:
- Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
- Two years of experience using computer systems for entering, updating, and retrieving information; or
- Completion of 60 college credits; or
- An equivalent combination of experience and training.
- All employees must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
- All employees must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
- All employees must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
- You must be able to perform essential job functions.
- You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
- This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
- Pennsylvania law (51 Pa. C.S.
- 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
- 711 (hearing and speech disabilities or other individuals).
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.