Human Services Licensing Representative - Northwest Region

THE POSITION

Would you take pride in a career where you could ensure that personal care homes provide safe, quality environments for the residents who depend on them? As a Human Services Licensing Representative for the Department of Human Services (DHS), you will play a key role in helping to uphold essential regulations that protect personal care home residents. This profession allows you to conduct inspections, review complaints, and provide guidance to home operators. You will gather important information, collaborate with professionals, and support compliance efforts. If you are searching for meaningful work that strengthens safety and accountability in community care settings, this may be the position for you!

DESCRIPTION OF WORK

This role focuses on inspecting personal care homes, reviewing compliance with state regulations, and supporting safe living conditions for residents. Your work will focus on conducting investigations, reviewing documentation, coordinating relocations when necessary, and preparing detailed reports. As a Human Services Licensing Representative, you will perform the following duties:

• Facility Inspections: Conduct initial, annual, interim, and complaint inspections to determine regulatory compliance
• Incident Investigation: Investigate complaints, illegal operations, and resident needs related to daily living assistance
• Resident Relocation: Assist with moving residents from noncompliant homes, including managing belongings, medications, and records
• Compliance Monitoring: Review plans of correction, track timelines, and coordinate with agencies to verify compliance
• Interviewing Duties: Gather information by interviewing residents, staff, families, law enforcement, and medical professionals
• Report Preparation: Use computer systems to prepare reports, licensing documents, violation notices, and enforcement recommendations
  
  

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.
• This position requires travel.
• This position is based in the Northwest Region, which includes the counties of Armstrong, Beaver, Butler, Clarion, Clearfield, Crawford, Elk, Erie, Forest, Indiana, Jefferson, Lawrence, McKean, Mercer, Venango, Warren, and Westmoreland . You will be expected to travel in the field for this position.
• Home Headquartered: This position is home headquartered. In order to be home headquartered, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania .
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
  
  

Required Experience, Training & Eligibility

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of professional experience gathering and analyzing information in a social service or law enforcement program, and a bachelor’s degree; or
• An equivalent combination of experience and training.
  
  

Other Requirements:

• You must reside in or be willing to relocate to the Northwest Region which includes Armstrong, Beaver, Butler, Clarion, Clearfield, Crawford, Elk, Erie, Forest, Indiana, Jefferson, Lawrence, McKean, Mercer, Venango, Warren, and Westmoreland Counties.
• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.
  
  

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
  
  

Veterans:

• Pennsylvania law (51 Pa. C.S.
• 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
  
  

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).
  
  

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.



EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.