Clerical Assistant 2 (HVAC Service Dispatcher)

THE POSITION

The Department of General Services Energy & Resource Management Office is looking for an addition to their HVAC service dispatching area. This position serves as a critical link between customers, technicians, and management to best serve Commonwealth facilities.

If you have exceptional coordination, communication, and problem-solving skills, this may be the job for you! Apply today.

DESCRIPTION OF WORK

The HVAC Service Dispatcher m onitors building management software systems for alerts and responds according to predesignated decision criteria. In this position, you will also provide administrative and communication support for Commonwealth entities and the Department's work order system, and acknowledge, record and create work orders for alerts received from the building Management systems and facility issues received from capital police, security or other reporting entities.

Other duties include:

• Maintain a knowledge of the various facilities and maintenance managers and supervisors.
• Based on the provided decisions criteria will contact the associated manager/supervisor for urgent situations received from reports or system alerts.
• Prepare and format correspondence, reports, forms, and other documents in draft and final form.
• Perform a variety of data entry tasks within the work order system to update system status or equipment changes.
• As directed by a supervisor/manager, manipulate the mechanical system software to support any efforts in the buildings and/or as a result of an alert received in the monitoring software system.
  
  

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment.
• Shift Work: Available shifts include: 7:00am to 3:00pm, 3:00pm to 11:00pm, and 11:00pm to 7:00am, Sunday - Saturday, with a 30-minute lunch.
• ESSENTIAL EMPLOYEE – REQUIRED TO REPORT TO WORK DURING EMERGENCIES AND OFFICE CLOSINGS.
• Telework: You will not have the option to telework in this position.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,108.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
  
  

Required Experience, Training & Eligibility

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.
  
  

Additional Requirements:

• You must possess a valid Pennsylvania driver's license.
• You must have the ability to work shifts: 1st shift (7:00am-3:00pm), 2nd shift (3:00pm to 11:00pm), and 3rd shift (11:00pm-7:00am).
• You must be able to perform essential job functions.
  
  

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers or additional information.
  
  

Veterans:

• Pennsylvania law (51 Pa. C.S.
• 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
  
  

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).
  
  

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.