Aging Care Manager 3 - Protective Services (Local Government)

This is advanced professional and supervisory work providing protective services to older adults who are victims or alleged victims of abuse, neglect, exploitation, or abandonment. Work includes conducting complex investigations; assessing medical, social, psychological, financial, and environmental needs; developing and overseeing service plans; and coordinating specialized services for high-risk or complex cases.

An employee in this classification serves as a lead worker for protective services, ensuring compliance with applicable statutes, regulations, policies, and procedures. Responsibilities include implementing protective interventions, recommending court action when appropriate --including guardianships and involuntary commitments --and ensuring accurate and timely documentation. Work also involves coordinating services with internal and external agencies, providing consultation to professional staff, and assisting older adults in accessing needed resources. Work is performed with considerable independence and is reviewed by an administrative supervisor through conferences, reports, and evaluation of outcomes.

Additional duties to include:

• Conduct and oversee complex investigations of alleged abuse, neglect, exploitation, or abandonment
• Provide advanced protective services and case management to older adults with high-risk needs
• Develop, implement, and monitor protective service plans to reduce or eliminate risk
• Interpret and apply protective services laws, regulations, policies, and procedures
• Recommend and coordinate court interventions and testify in legal proceedings
• Serve as a liaison with social service agencies, healthcare providers, courts, and community organizations
• Provide consultation and guidance to professional staff
• Perform supervisory duties and review casework for quality and compliance
• Perform related work as required

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
• Employee may have irregular hours, including evenings, weekends, or holidays. 
• Employee is required to be on the on-call rotation.
• May have overnight travel or our of County travel for meetings and trainings. 
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable. 
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Aging Care Manager 2 or Aging Program Assessor; or
• One and one-half years of professional human services, law enforcement, or nursing experience; and a bachelor's degree in social sciences, behavioral sciences, human services, or a closely related field; or
• An equivalent combination of experience and training which includes six months of professional human services, law enforcement, or nursing experience.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. 
• You must be able to perform essential job functions.

Legal Requirements: 

• You must pass a background investigation.
• A conditional offer of employment will require a drug screening.
• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). 
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. 
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.  
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans: 

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. 

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions. 
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.