Customer Service Representative (Clerical Assistant 3)

THE POSITION

NOTE: This posting will close on AUGUST 26, 2026 or after a total of 50 applications are received, whichever occurs first.

Become a Customer Service Representative with the Department of Transportation and support customers as they navigate driver licensing, motor vehicle services, and REAL ID requirements. These positions give you daily opportunities to solve problems and ensure customers receive dependable guidance. You will work in a fast-paced call center that values patience, accuracy, and professionalism. Step into a role where your dedication helps create a positive experience for every caller.

DESCRIPTION OF WORK

This position provides customer assistance for a wide variety of driver and vehicle service inquiries. It requires clear communication, independent decision making, and a strong focus on customer satisfaction. As a Customer Service Representative, you will perform the following duties:

• Inquiry Response: Handle telephone, email, and internet questions related to BMV, BDL, REAL ID, and Snowmobile or ATV services
• Customer Interaction: Use active listening to identify needs and give clear direction for driver and vehicle service questions
• Decision Making: Interpret unpredictable customer inquiries and determine proper procedures within policies and regulations
• Record Analysis: Review licensing and motor vehicle records to explain requirements such as sanctions or restoration steps
• System Navigation: Use reference materials and navigate many computer screens to provide accurate information
• Written Communication: Compose clear emails and messages to address customer problems or request further processing

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 80 hours bi-weekly
• Work hours are 8:00 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• This position may be required to work during office closures.
• Telework: You may have the opportunity to work from home (telework) part-time, after successful completion of probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Beaver Falls. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirement:

• This position requires you to travel to Harrisburg for a minimum of six weeks for training and orientation. Travel expenses will be paid.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

Work Location: In person

Benefits:

Salary : $44,273 - $66,055