What are the responsibilities and job description for the Casino Compliance Representative 1 PGCB position at Commonwealth of PA?
THE POSITION
The Casino Compliance Representative 1 position with the Pennsylvania Gaming Control Board offers an exciting opportunity to support fair and safe gaming across the state. This role is ideal for individuals who enjoy observing details and solving problems. You will help keep gaming operations running smoothly while promoting trust and transparency. Join a team dedicated to protecting the interests of the public and the gaming industry.
DESCRIPTION OF WORK
This position monitors licensed gaming operations for compliance with laws, rules, procedures, and internal controls to ensure the integrity of legalized gaming. As a Casino Compliance Representative 1, you will perform the following duties:
- Observe Operations: Monitor activity of staff and patrons to verify compliance with rules, procedures, controls, and other requirements
- Utilize Industry Systems: Work with electronic and manual recording and information systems as well as casino gaming devices including slot machines
- Analyze Information: Review recordings, reports, and other documentation to identify issues that may require further action
- Prepare Reports: Write incident reports to communicate findings, potential violations, and recommendations for next steps when appropriate
- Assist Patrons: Respond to questions and help patrons with self-exclusion process as needed
- Support Enforcement Actions: Refer or recommend administrative, legal, or criminal actions to the appropriate offices or authorities
Work Schedule and Additional Information:
- Full-time employment
- Shift work, 40 hours per week
- Telework: You will not have the option to telework in this position.
- Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $56,541.00 (before taxes).
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Associate’s Degree in a criminal justice, accounting or gaming related field; or
- Two years of experience performing gaming assignments related to slot machines, gaming software, surveillance or sports wagering; or
- An equivalent combination of experience and training.
Additional Requirement:
- You must be able to perform essential job functions.
Preferred Qualification (not required):
- Two years of experience in incident report writing
Legal Requirements:
- Employment is contingent upon the completion of a Personal History Questionnaire with a thorough background investigation, including drug screening and the subsequent review and approval by the Board.
How to Apply:
- Your application must include a resume.
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
- Eligibility rules apply.
Benefits:
Health Insurance, Vacation & Paid Time Off, Retirement PlanSalary : $56,541