Front Desk Assistant

REPORTS TO: Practice Manager

JOB SUMMARY: Schedule all patient appointments, extensive phone handling responsibilities and check patients out after office visit.

Education and Experience:

• High school diploma or equivalent.
• Two years minimum experience in medical practice.

Essential Skills and Abilities:

• Ability to effectively triage calls from patients to ensure appropriate scheduling.
• Excellent customer service and communication skills.
• Ability to work as a team member.
• Ability to manage multiple tasks simultaneously.
• Empathetic with patients’ needs and concerns.
• Well-organized with attention to detail.

RESPONSIBILITIES

Appointment Scheduling

• Daily review of schedule status for the remainder of the week and the following two weeks.
• Schedule all appointments with the appropriate physician to ensure top quality care to patients.
• Confirm appointments daily.
• Cancel and reschedule appointments, as necessary.
• Responsible for sending referring doctors letters and post operative communications
• Assist patients in obtaining authorizations or referrals that have not been received by the practice.

Phone Duties

• Participant in front office call work group answering phone calls
• Take phone messages or forward calls

Miscellaneous Duties

• Responsible for patient check-in, co-pay collection and proper registration processing
• Responsible for sending out letters to referring doctors from patient visits
• Responsible for post-operative reporting follow up and data collection
• Prepare office intake forms for practice appointments
• Prepare and collate packets for surgical packets supplied to patients for surgery
• Release of records
• Manage incoming correspondence through both fax and other electronic formats

• Assist in general office duties, as needed. Perform other duties, as required.
• Clinic hours are usually 7:30AM to 5:00 PM EST, Monday-Friday.

Job Type: Full-time; 32 FTE with potential for 40 FTE

Salary: $17-$24 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)
• Computer Skills: 2 years (Preferred)
• Receptionist: 1 year (Preferred)