What are the responsibilities and job description for the Mortgage Closing Coordinator position at Commonwealth CU?
Our goal is to be an Employer of Choice, and it takes all of us to achieve this. That’s why all Commonwealth Credit Union Team Members are expected to live our Team 1 culture in all facets of their position. Our team is committed to ‘bettering lives through our passion to serve’ and this includes everyone - from our team members to the people in the communities we serve. We do this best when we appreciate each other for our differences, foster connections, and ensure an inclusive environment where everyone can thrive and be successful.
The Mortgage Closing Coordinator plays a critical role in the final stages of the home loan process by managing the final steps of the process to ensure timely, accurate, and compliant loan closings.
This position coordinates with various parties including borrowers, lenders, title companies, and real estate agents to schedule closings, and monitors and tracks the delivery of executed closing documents, ensuring all closing documentation is properly scanned and stored in the appropriate systems. This role also involves auditing signed closing documents, resolving any post-closing issues, and maintaining organized and compliant records. The Mortgage Closing Coordinator is also responsible for ensuring an exceptional member experience throughout the closing process.
This position requires the individual to provide detailed information on Home Equity/Mortgage Loans; therefore, NMLS registration will be required.
The duties and responsibilities of the Mortgage Closing Coordinator include, but are not limited to:
- Serving as the main point of contact for borrowers and third parties on the closing process.
- Coordinating with borrowers, title companies, attorneys, real estate agents, and loan officers to set a date, time, and location for the closing, ensuring all necessary documents and approvals are in place prior to scheduling.
- Proactively addressing any last-minute issues or delays that could impact the closing timeline.
- Carefully verifying signatures, dates, and compliance with legal and lender requirements, demonstrating strong attention to detail.
- Conducting system audits to confirm timely and precise loan set up.
- Communicating effectively with all levels of staff, including management, peers, and cross-functional departments, ensuring clarity and professionalism in all interactions.
- Monitoring and maintaining the closing calendar, tracking the delivery of executed closing documents and maintaining organized and compliant records.
- Maintaining technical skills in all mortgage operational systems (MortgageBot POS/LOS, Meridian Link, Servicing Director), as well as any other software programs necessary for accurate job performance.