What are the responsibilities and job description for the Teller position at Commonwealth Credit Union?
Job Details
Description
Our goal is to be an Employer of Choice, and it takes all of us to achieve this. That’s why all Commonwealth Credit Union Team Members are expected to live our Team 1 culture in all facets of their position. Our team is committed to ‘bettering lives through our passion to serve’ and this includes everyone - from our team members to the people in the communities we serve. We do this best when we appreciate each other for our differences, foster connections, and ensure an inclusive environment where everyone can thrive and be successful.
Our Tellers build strong relationships with our members by providing exceptional service in a face-to-face environment. They efficiently and accurately handle financial transactions involving member accounts or loans, ensuring adherence to internal controls for safeguarding credit union funds and assets.
Our Tellers maintain balancing standards, verify check endorsements, and ensure accurate record-keeping. They demonstrate the ability to multitask in a fast-paced work environment while actively cross-selling services and resolving member account inquiries.
They comply with all established policies, procedures, and applicable laws to ensure operational integrity and offer additional support as needed.
The duties and responsibilities of a Teller include, but are not limited to:
Description
Our goal is to be an Employer of Choice, and it takes all of us to achieve this. That’s why all Commonwealth Credit Union Team Members are expected to live our Team 1 culture in all facets of their position. Our team is committed to ‘bettering lives through our passion to serve’ and this includes everyone - from our team members to the people in the communities we serve. We do this best when we appreciate each other for our differences, foster connections, and ensure an inclusive environment where everyone can thrive and be successful.
Our Tellers build strong relationships with our members by providing exceptional service in a face-to-face environment. They efficiently and accurately handle financial transactions involving member accounts or loans, ensuring adherence to internal controls for safeguarding credit union funds and assets.
Our Tellers maintain balancing standards, verify check endorsements, and ensure accurate record-keeping. They demonstrate the ability to multitask in a fast-paced work environment while actively cross-selling services and resolving member account inquiries.
They comply with all established policies, procedures, and applicable laws to ensure operational integrity and offer additional support as needed.
The duties and responsibilities of a Teller include, but are not limited to:
- Efficiently and accurately processing member transactions such as deposits, withdrawals, and payments while strictly following security protocols to protect member information.
- Applying foundational financial knowledge to confidently discuss products and services with members -- ensuring they meet department standards for service excellence.
- Completing transactions and requests with precision, consistently maintaining low error rates through attention to detail and adherence to procedures.
- Maintaining a thorough understanding of security protocols, including physical security, confidentiality, and cybersecurity.
- Communicating promptly any suspicious activities to management and adhering to procedures for safeguarding credit union funds.
- Demonstrating commitment and reliability by building positive relationships within the team, showing a strong sense of urgency, and providing excellent internal service.
- Actively participating in team meetings and contributing to branch initiatives.
- Supporting colleagues across departments and fulfilling additional duties as assigned.
- Enhancing expertise by actively pursuing development opportunities including but not limited to, attending conferences, acquiring certifications, completing learning courses in UKG and other relevant platforms, or engaging in both internal and external leadership programs.