Branch Concierge - Midland

Thorough training program to kickstart your banking career Access to extensive employee benefits & discounts Be part of a collaborative and high-performing culture Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster. 31.5 hours per week: Mon 9:30am-4.15pm Tues, Wed & Fri 9:15am-4.15pm Thurs 9.00am – 4.30pm Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology. What we do has a real impact at all stages of people’s lives – whether it’s opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you’ll positively impact our customers’ lives and ensure that when they need us, we’re there for them. See yourself in our team As Concierge for the Midland branch at CommBank, you’ll be the face of Commbank & the first person customers speak with to assist them. To do this you’ll: Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel Build personal connection with customers through meaningful conversations to enhance their experience Provide options for the customer through education & demonstration of our in-branch technology and digital banking options Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience We’re interested in people who have: A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour The ability to manage customer expectations with a professional presence A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers With us, you’ll help customers make informed financial decisions to achieve their goals. If this role matches your experience and career goals, apply today! ‘Aboriginal &/or Torres Strait Islander people encouraged to apply' If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 23/06/2024 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.