What are the responsibilities and job description for the Restaurant Host/Hostess position at Common Thread?
OverviewJoin our vibrant team as a Host/Host and become the welcoming face of our lively restaurant! In this energetic role, you will be the first point of contact for guests, creating a warm and inviting atmosphere that sets the tone for an exceptional dining experience. Your enthusiasm, excellent communication skills, and passion for hospitality will help ensure every guest feels valued and cared for from the moment they arrive. This paid position offers an exciting opportunity to develop your customer service skills in a dynamic environment where energy and positivity are celebrated.ResponsibilitiesGreet guests with genuine warmth and enthusiasm as they arrive, making them feel instantly welcomed.Manage reservations and seating arrangements efficiently using RESY.Maintain a clean, organized host stand and waiting area to create a professional and inviting first impression.Communicate clearly with guests regarding wait times, menu specials, and restaurant policies via phone or in person with excellent phone etiquette.Coordinate with servers and kitchen staff to ensure smooth seating transitions and timely service.Handle guest inquiries, concerns, or special requests with professionalism and a positive attitude, ensuring guest satisfaction at all times.Assist in managing guest relations by providing attentive service, addressing feedback promptly, and fostering a hospitable environment.Uphold safety standards and cleanliness protocols to maintain a welcoming and safe environment for all guests and staff.QualificationsPrevious experience as a Host/Host or in food service is preferredStrong communication skills with the ability to engage confidently with diverse guests.Excellent customer service skills, including active listening and problem-solving abilities.Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining a positive attitude.Professional phone etiquette skills to manage reservations and guest inquiries effectively.BenefitsEmployees who work more than 30 hours a week consistently for 3 months will be eligible for company health, dental, and vision insuranceIncluding PTO for eligible employees.
