Customer Service Representative - (3-5 years Experience Required)

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer support. This role involves assisting clients with inquiries, resolving issues, and ensuring a positive experience through effective service delivery. Multilingual candidates are highly encouraged to apply, as we value diverse communication abilities.

Responsibilities

• Ensure customer orders are accurately processed in a timely manner to meet or exceed company standards.
• Lead the process of obtaining, analyzing, and improving customer scorecards
• Effectively manage incoming calls, e-mails, … from customers and process customer orders daily ensuring accuracy of key order elements.
• Monitor and manage customer OTD (On Time Delivery) metrics to meet or exceed customer standards and/or company goals.
• Act as the primary account customer contact for customers designated as “House” accounts and assist with support activities like invoice resolution, requoting/pricing, customer visits, order management, etc.…
• Acts as a liaison with the customer to resolve order or service problems by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting solution; following up to ensure resolution.
• Utilize internal tools and reporting to continuously monitor open order progress.
• Monitor and work with customers to reduce and/or eliminate aged inventory.
• Exhibit a “customer first” approach to become the customer’s key point of contact.
• Administer customer satisfaction by working with customers to proactively acquire customer scorecards on a regular basis, comprehend, and work toward improve results.
• Partner with Account Managers, Project Engineers, … to develop and communicate Lead Time, MOQ, and other customer specific guidelines.
• Coordinate and resolve pricing differences and new quotes between the customer and other internal teams.
• Develop an excellent working relationship with internal teams at all levels to resolve issues and conduct activities to support customer needs, while promoting a positive and professional work environment.
• Function as a valuable and active member of the Customer Care team for new product introductions and launches.

Qualifications

• Minimum 3-5 years of experience in Customer Service field; Manufacturing or Supply Chain experience a plus.
• Demonstrate the ability to work independently and self-directed to accomplished daily tasks, projects, and issues that arise.
• Excellent verbal and written communications with the ability to utilize these skills to effectively problem-solve changing priorities.
• Prior experience with ERP systems preferred – IQMS/Visual experience a plus
• Ability to work independently and to adapt easily in a fast-paced environment.
• Experience using MS Word, Outlook, EDI order management systems, and Excel preferred

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience:

• Manufacturing: 2 years (Required)
• Customer service: 3 years (Required)

Ability to Commute:

• Mora, MN 55051 (Required)

Ability to Relocate:

• Mora, MN 55051: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $60,000