Demo

Insurance Customer Service Representative

Commercial Insurance Associates- Daniel McMonigle
Ocean, MD Full Time
POSTED ON 9/1/2026
AVAILABLE BEFORE 9/30/2026
Do you have prior experience working in the insurance industry? We want to hear from you.

Commercial Insurance Associates is currently seeking an experienced Insurance Customer Service Representative to join our growing team at our Ocean City, Maryland insurance office.

Our Ocean City office serves businesses throughout the Eastern Shore of Maryland and Delaware, including Worcester County, Wicomico County, Sussex County, Salisbury, Berlin, Ocean Pines, Fenwick Island, and Rehoboth Beach.

We are looking for someone who already has experience working in an insurance agency, brokerage, carrier, or other insurance office environment.

Your previous job title does not matter. We welcome applicants who have worked as an Insurance CSR, Customer Service Representative, Account Representative, Account Manager, Account Executive, Client Service Representative, Producer Assistant, or similar insurance office role.

About The Position

This is a client-facing insurance service position supporting both personal and commercial insurance accounts.

Your responsibilities and level of account management will be based on your prior experience. Someone with strong Account Manager or Account Executive experience may take on more independent account management responsibilities, while someone coming from a CSR or support position will receive training and opportunities to grow.

Responsibilities

  • Assist clients with policy questions, changes, billing, certificates, and other service needs
  • Service personal and commercial insurance accounts
  • Quote new and existing business with multiple insurance carriers
  • Process endorsements and renewals
  • Prepare applications, ACORD forms, and carrier submissions
  • Communicate with clients, carriers, and underwriters
  • Maintain accurate information in our agency management system
  • Assist walk-in clients at our Ocean City office
  • Support account retention and identify opportunities for additional coverage

What We’re Looking For

  • Prior experience working in the insurance industry
  • Experience in an insurance agency, brokerage, carrier, or other insurance office setting
  • Property & Casualty experience preferred, but not required
  • Property & Casualty license preferred, but not required
  • Experience with personal lines, commercial lines, employee benefits, or other insurance products is welcome
  • Strong customer service and communication skills
  • Organized and comfortable managing multiple client requests
  • Comfortable working with insurance software, carrier websites, and office systems

If you have insurance industry experience but do not meet every item above, we still encourage you to apply.

Related

Do you have prior experience working in the insurance industry? We want to hear from you.

Commercial Insurance Associates is currently seeking an experienced Insurance Customer Service Representative to join our growing team at our Ocean City, Maryland insurance office.

Our Ocean City office serves businesses throughout the Eastern Shore of Maryland and Delaware, including Worcester County, Wicomico County, Sussex County, Salisbury, Berlin, Ocean Pines, Fenwick Island, and Rehoboth Beach.

We are looking for someone who already has experience working in an insurance agency, brokerage, carrier, or other insurance office environment.

Your previous job title does not matter. We welcome applicants who have worked as an Insurance CSR, Customer Service Representative, Account Representative, Account Manager, Account Executive, Client Service Representative, Producer Assistant, or similar insurance office role.

Responsibilities

  • Assist clients with policy questions, changes, billing, certificates, and other service needs
  • Service personal and commercial insurance accounts
  • Quote new and existing business with multiple insurance carriers
  • Process endorsements and renewals
  • Prepare applications, ACORD forms, and carrier submissions
  • Communicate with clients, carriers, and underwriters
  • Maintain accurate information in our agency management system
  • Assist walk-in clients at our Ocean City office
  • Support account retention and identify opportunities for additional coverage

What We’re Looking For

  • Prior experience working in the insurance industry
  • Experience in an insurance agency, brokerage, carrier, or other insurance office setting
  • Property & Casualty experience preferred, but not required
  • Property & Casualty license preferred, but not required
  • Experience with personal lines, commercial lines, employee benefits, or other insurance products is welcome
  • Strong customer service and communication skills
  • Organized and comfortable managing multiple client requests
  • Comfortable working with insurance software, carrier websites, and office systems

If you have insurance industry experience but do not meet every item above, we still encourage you to apply.

Salary.com Estimation for Insurance Customer Service Representative in Ocean, MD
$41,888 to $52,106
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