Business Services Associate

BUSINESS SERVICES ASSOCIATE

Commercial Alliance provides a comprehensive suite of lending services designed to help credit unions succeed with business members across six states. We are looking for an enthusiastic, self-motivated professional to Support the Business Services team and Manager with the overall intake, underwriting, and operational processes. Provide customer service to our online and branch channels, enhance the renewal process while working with the portfolio support team, and deliver results where needed to drive the business services team. Maintain a robust and complete pipeline and collaborate with the Business Services Manager to determine priority and support as needed in an effort to provide effective and efficient outcomes as well as meet customer needs and regulatory obligations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Partner with the Business services manager to align responsibility with prioritized needs and embrace learning opportunities
• Manage relationships with online and branch channels through their loan requests, opportunities, and ancillary products
• Effectively work with the portfolio support team to process renewals while gathering up to date financial, personal, and business information for an accurate file
• Escalate operational risk to Business Services Manager
• Process Accountability from package creation until Credit Decision.
• Gather necessary information for submittal to Underwriting, including validation of appropriate and critical data to decision for each loan has been received and provided to credit department prior to loan being decisioned.
• Coordinate information needed for Underwriter to render a recommended decision and final decision from Credit Committee.
• Support on document collection for assigned portfolio for Loan Reviews.
• Assist with customer inquiries related to their accounts.
• Actively participate in manager meetings, peer groups, and other leadership forums.
• Perform other duties as assigned.
  
  
  

QUALIFICATIONS:

Required Skills/Abilities:

• Understanding of policies and regulations.
• Preliminary knowledge of commercial banking and ability to analyze financial information.
• Demonstrates confidence, assertiveness, and professionalism.
• Strong organizational skills with attention to detail. Attentive to follow-ups and taking initiative.
• Ability to understand and interpret deal structures and legal documents.
• Exceptional time management, communication, and problem-solving skills.
• Basic computer skills with knowledge and ability to learn new company computer systems to increase transparency and communication with borrowers and lenders.
• Proficient with Microsoft Applications.
  
  
  

Education And Experience

Required:

• Bachelor’s Degree in Business Administration, Finance, or a related field.
• 1 years’ experience working in a business lending/credit department.
  
  
  

Preferred:

• Experience working in a multi-process team which supports the delivery of customer services and processes.
• Detailed knowledge of relevant regulatory and statutory obligations.
• Excellent verbal and written communication skills with particular focus on process mapping, report generation and data analysis.
  
  
  

Commercial Alliance offers exciting and challenging opportunities to work in a dynamic, collaborative, and innovative environment.. As a part of our team you'll enjoy our competitive salary and benefits packages. You'll also encounter exciting opportunities for both professional and personal growth, along with recognition and valuable experiences.

If you are a strategic thinker with a passion for delivering exceptional products and working in a fast-paced environment, we would love to hear from you. Apply today to join our team!