Crew

Crew

Job Type:

Part-time

Description
Summary:

A Crew member is a sales oriented position responsible for providing quality guest service in all areas of the Fun Center including: Guest Services, Redemption, Special Events and Parties, Laser Tag, Elements, Carts, or Concessions.

Primary Responsibilities

• Maintains high level of customer satisfaction to meet Coming Attractions Theatres standards including engaging guests, making eye contact, smiling, and giving them your full attention
• Understand Fun Center procedures pertaining to Guest Services, Redemption, Special Events, Laser Tag, Elements, Carts, and/or Concessions as assigned
• Consistently keep the registration, redemption, and/or concessions area clean, organized and well-stocked.
• Ability and willingness to perform all crew and janitorial duties
• Sell and process access cards, birthday packages, and/or concession items on point-of-sale terminals and make accurate change
• Offer additional elements and/or games to complement guest’s order
• Maintain adequate cash funds and notify manager of the need for cash drops
• At night’s end make sure all elements, restrooms, and party room area(s) are empty.
• Conduct crowd control
• Control inventory levels at concessions and redemption

ADDITIONAL RESPONSIBILITIES

• Responsible for other duties as assigned by Management.

Benefits: Free Movies and Game Play, Discounted Concessions Items, 401(k), Flexible Schedules, Employee Discounts, Health Insurance including Dental, Vision, Life, Accident, Critical Illness and Hospitalization.

Knowledge and Skill Requirements

• Ability to read and interpret documents such as; operating and maintenance instructions, and procedure manuals.
• Ability to follow oral and written instructions.
• Ability to speak effectively before groups of customers or employees of organization.
• Have good communication and interpersonal skills, in addition to good client/customer service skills.
• Ability to work effectively with a team.
• Ability to perform basic math and cash handling duties.
• To perform this job successfully, an individual must know how to operate a register and/or computer or be willing to train, be honest and reliable, self-motivated, dependable and be positive in customer relations with the ability to multi-task.

Working Conditions

• The work for this position is performed mainly inside the fun center.
• Strong customer service is essential for this position.
• This position requires routine walking, standing, bending, twisting and carrying items weighing no more than 50 lbs.
• This position requires availability nights, weekends and holidays.