What are the responsibilities and job description for the Service Dispatcher position at Comfort Systems USA Mid South?
Key Responsibilities
- Schedule and dispatch Field Technicians for daily assignments.
- Prioritize service calls based on urgency and impact.
- Coordinate all on-site work scheduling with customers.
- Manage job setup, technician time tracking, and updates
- Communicate between field and office to ensure workflow continuity.
- Monitor parts/materials availability and inform technicians.
- Issue and track purchase orders; reconcile PO logs.
- Maintain truck inventory and ensure accurate billing/payroll prep.
- Support cost control across PM contracts, repairs, and projects.
- Maintain service contract logs and assist with monthly revenue forecasts.
- Follow up with customers to ensure satisfaction.
- Participate in team meetings and assist with ordering parts and contract renewals.