Dispatcher

Title: Dispatcher

Organization: Communications

Pay Scale: Dispatcher Pay Scale

Classifications: Non-Exempt

Empowerment: The Dispatcher reports to the Dispatch Supervisor as well as the Field Operations Supervisors. The Emergency Medical Dispatcher is responsible for the processing of all incoming emergency and non-emergency calls.

Education Requirements: High school diploma or G.E.D. minimum. Preferred EMT license. FEMA 100, 200, 700 and 800 along with a HAZMAT training class.

Responsibilities: Must demonstrate excellent telecommunication skills, including voice control, enunciation, diction and calming techniques. Must have working knowledge in Computer Aided Dispatch systems. Must have working knowledge of FCC rules and regulations. Must be knowledgeable about local geography and local public agency resources. Must obtain certification as an Emergency Medical Dispatcher through NAEMD.

Duties: Receives requests for emergency and non-emergency services from the general public and other public safety agency personnel. Provides pre-arrival instructions to callers in an emergency or non-emergency situation. Takes, transfers, or relays incoming messages for instructions from allied health and the general public to assure continuously uninterrupted service by the company. Dispatches the most appropriate vehicles, directs ambulances, law enforcement and rescue units and other appropriate units, in accordance with company policy. Notifies management of any deviations, actions, or conduct of communications of field personnel which reflect unfavorably upon the image of or services rendered by the company, including but not limited to, deviation from standard operating procedure, written company policy, or verbal instruction of communications personnel or supervisory personnel. Obtains and records accurately and completely all data required by supervisory and management personnel. Conducts his/herself in a highly ethical and professional manner at all times. Completes all other duties as assigned.

HIPAA Disclosure: May access only as part of completion of an incident, from receipt of information necessary to dispatch a call, to the closing out of the incident and only while on duty.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Technology Tool Capabilities: The successful Dispatcher will be able to use the following technology tools: E-mail, Microsoft Word, PowerPoint, Excel, Access, Internet Search Engines, LCD Projector, Digital Camera, Scanner, Computer and Printer.

Non-Discrimination Statement: DAS will provide equal employment opportunities to all people without regard to race, color, creed, sex, sexual orientation, age, national origin, veteran status, disability, or any other basis prohibited by applicable federal, state, and local laws.

Disclaimer: The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees, assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Flexible schedule
• Professional development assistance

Application Question(s):

• Do you have open availability? This job includes rotating weekends and work hours of 10a-10p most days.

Work Location: In person

Salary : $16 - $17