What are the responsibilities and job description for the Night Auditor/ Front Desk Agent position at Comfort Suites?
Overview
Join our dynamic hospitality team as a Night Auditor/Front Desk Agent, where you would work 11pm-7am. Your energy and hospitality expertise will create memorable experiences for our guests during the overnight hours. In this vital role, you will be the first point of contact for guests arriving late or checking out early, ensuring smooth operations and exceptional guest service. Your multitasking skills and attention to detail will help maintain the highest standards of guest satisfaction and hotel management efficiency. If you thrive in a fast-paced environment and love providing top-tier customer service, this opportunity is perfect for you!
Duties
- Greet guests warmly upon arrival and assist with check-in/check-out procedures, ensuring a seamless experience
- Manage multi-line phone systems with professionalism, providing accurate information and courteous assistance
- Conduct nightly audits of guest accounts, ensuring accuracy in billing and reservations while balancing financial records
- Respond promptly to guest inquiries, requests, and complaints with enthusiasm and a solutions-oriented approach
- Maintain security protocols by monitoring CCTV surveillance and conducting routine inspections of the property
- Prepare detailed shift reports, incident logs, and audit documentation to ensure smooth hotel operations
- Support guest relations by offering personalized service, addressing special requests, and fostering a welcoming atmosphere
Qualifications
- Proven experience in hospitality management or hotel front desk operations, preferably in resort settings
- Strong knowledge of hotel management systems and night audit procedures
- Excellent customer service skills with a friendly, energetic demeanor
- Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively
- Exceptional phone etiquette and proficiency with multi-line phone systems required
- Ability to work overnight shifts in a fast-paced environment while maintaining attention to detail
- Prior experience in guest services, hotel experience, or hospitality roles is preferred
Join us to deliver outstanding guest experiences while advancing your career in hospitality! We are committed to fostering an inclusive environment where energetic professionals can thrive. All roles are paid positions that value your contributions from day one.
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Work Location: In person
Salary : $10