Front Desk Agent / Night Aduitor

Job Summary
Join our dynamic hospitality team as a Front Desk Agent / Night Auditor, where your energy and dedication will create memorable guest experiences around the clock. In this vital role, you will be the welcoming face of our hotel during evening and overnight hours, ensuring smooth operations, guest satisfaction, and accurate financial reporting. Your enthusiasm for hospitality management and exceptional customer service will shine as you handle guest inquiries, manage reservations, and oversee night audit procedures. This position offers a unique opportunity to develop your skills in a fast-paced, guest-focused environment while providing a warm, professional atmosphere for our visitors.

Duties

• Greet guests warmly upon arrival and assist with check-in/check-out processes efficiently and professionally
• Manage multi-line phone systems with excellent phone etiquette to handle inquiries, reservations, and guest requests
• Conduct night audit procedures by reconciling daily financial transactions, updating reports, and ensuring accuracy of all hotel accounts
• Provide outstanding guest services by addressing concerns promptly, offering local information, and enhancing overall guest relations
• Maintain security protocols by monitoring CCTV surveillance, controlling access points, and conducting routine safety checks during overnight shifts
• Handle guest complaints or issues with a positive attitude, striving to resolve problems swiftly and satisfactorily
• Support front desk operations by managing reservations, cancellations, room assignments, and special requests with attention to detail

Skills

• Strong background in hospitality management and hotel operations with previous hotel experience preferred
• Excellent customer service skills with the ability to connect with diverse guests in multiple languages; bilingual abilities are a plus
• Proficiency in front desk duties including multi-line phone systems, reservation software, and guest management systems
• Knowledge of night audit procedures and financial reconciliation processes within a resort or hotel setting
• Exceptional communication skills—both verbal and written—and professional phone etiquette
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail
• Demonstrated ability to build positive guest relations and provide memorable hospitality experiences

Join us to be part of a vibrant team dedicated to delivering exceptional hospitality experiences! We value energetic individuals who thrive on creating welcoming environments for guests at all hours. This paid position offers an excellent platform for growth within the hospitality industry while making a positive impact on every visitor’s stay.

Job Types: Full-time, Part-time

Pay: $11.50 - $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $12 - $13