What are the responsibilities and job description for the Front Desk Agent position at Comfort Suites Humble?
Looking for a night auditor agent (Hours are from 11pm to 7am) for our newest luxury hotel in North Houston. If you are a people’s person, friendly and loves customer service this may be for you.
Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as Guest Service
- Offers guests assistance whenever possible. * Responsible for resolving escalated customer relations issues. * Answers inquiries pertaining to hotel policies and services. * Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations. * Responsible for positively representing and promoting the property. * Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
- Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies. * Properly compiles, completes, and distributes reports to all management and relevant staff. * Reports any maintenance, security, or safety issues to the appropriate staff.
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
- High School Diploma or GED required
- Previous front desk experience highly preferred.
- Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
- Excellent organizational and prioritization skills.
- Ability to work well and collaborate with others.
- Superior customer service skills.
- Excellent communication skills.
- May be required to stand for an extended period of time.
- Able to work a flexible schedule.
Job Type: Part-time
Pay: $10.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Work Location: In person
Salary : $10 - $15