What are the responsibilities and job description for the Front Desk Agent position at Comfort Inn by Choice Hotels?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes smoothly and efficiently.
- Provide information about hotel services, local attractions, and amenities.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of guest information and reservations.
- Perform night audit duties as required, ensuring all financial transactions are accurate.
- Assist with phone calls, providing excellent phone etiquette to all callers.
- Collaborate with other hotel departments to enhance guest experiences.
Experience
- Previous experience in hospitality or customer service is preferred.
- Familiarity with front desk operations in a hotel setting is a plus.
- Multilingual or bilingual skills are highly desirable for effective communication with diverse guests.
- Knowledge of hospitality management principles will be beneficial.
- Strong organizational skills and attention to detail are essential for success in this role.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $10.00 - $11.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $10 - $11