Hotel Front Desk Agent

Job Description

Assures highest possible level of guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries.

PRIMARY DUTIES AND ACCOUNTABILITIES

Room Assignments, Changes, and Guest Issues.

Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.

Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s checks. Balances/verifies all monetary transactions in the appropriate accounts.

Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.

Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.

Regularly checking guest rooms to ensure rooms are ready for guest arrivals once housekeeping is completed.

Guest Service

Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues. Answers inquiries pertaining to hotel policies and services. Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations. Responsible for positively representing and promoting the property. Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned

Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies. Properly compiles, completes, and distributes reports to all management and relevant staff. Reports any maintenance, security, or safety issues to the appropriate staff.

Job Types: Part-time

Salary: $11.00 - $14.00 per hour

Job consists of 3 evening shift (3 pm - 11 pm) and 2 overnight shifts (11 pm - 7 am).

Ability to commute/relocate:

· Clinton, SC 29325: Reliably commute or planning to relocate before starting work (Required)

Education:

· Associates or equivalent (Required)

Experience:

· Hotel experience: 1 year (Required)

Language:

· Spanish (Preferable)

Shift availability:

· Evening Shift (Required)

· Night Shift (Required)

Work Location: One location

Job Type: Full-time

Education:

• Associate (Required)

Experience:

• Hotel: 1 year (Required)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Clinton, SC 29325 (Required)

Work Location: In person