Office Assistant

At Comfort Keepers, we believe great care starts with strong support behind the scenes.

We're looking for an Office Assistant who enjoys helping people, staying organized, and keeping daily operations running smoothly. In this role, you'll support clients, caregivers, and our office team through a combination of administrative, customer service, and scheduling responsibilities.

This position combines office support, scheduling coordination, and customer service. You may spend part of your day answering calls and assisting visitors, while another part is spent updating schedules, communicating with caregivers, processing documents, or helping ensure client needs are addressed promptly.

If you're dependable, detail-oriented, and enjoy being part of a team, we'd love to meet you.

What You'll Do

Support Clients, Caregivers & Visitors

• Answer incoming phone calls professionally and courteously.
• Serve as a point of contact for clients, caregivers, applicants, and referral sources.
• Respond to routine questions and direct inquiries to the appropriate team member.
• Take accurate messages and ensure timely follow-up.
• Greet and assist office visitors.
• Recognize urgent concerns and promptly escalate them when appropriate.

Support Scheduling & Office Operations

• Assist with caregiver scheduling and schedule maintenance.
• Help fill open shifts by matching caregiver availability, skills, and location with client needs.
• Communicate schedule changes and assignments to caregivers and clients.
• Assist with caregiver call-outs, cancellations, and same-day schedule adjustments.
• Monitor schedules for open shifts, conflicts, and coverage concerns.
• Update schedules and caregiver availability in agency systems.
• Document scheduling communications and changes accurately.

Provide Administrative Support

• Maintain accurate client and caregiver records.
• Perform data entry, filing, scanning, copying, and document processing.
• Assist with onboarding paperwork, reports, and routine administrative projects.
• Maintain office supplies and organizational systems.
• Protect the confidentiality of client and employee information.

Support the Team

• Work closely with Care Coordinators, Schedulers, HR, and Care Management staff.
• Help provide office coverage during vacations, absences, and busy periods.
• Participate in meetings and training as requested.
• Maintain a positive, flexible, team-oriented approach.

What Makes You Successful

• You enjoy helping people and providing great customer service.
• You stay organized and pay attention to details.
• You communicate professionally with clients, caregivers, and teammates.
• You can manage multiple responsibilities without losing focus.
• You are dependable, adaptable, and solutions-oriented.
• You take pride in keeping things organized and accurate.
• You enjoy being part of a team and supporting others' success.

Qualifications

• High school diploma or GED required.
• Two years of experience in customer service, healthcare, home care, scheduling, administration, or a related field preferred.
• Strong organizational, communication, and problem-solving skills.
• Strong customer service and relationship-building abilities.
• Proficiency with Microsoft Office and other office technology.
• Ability to manage confidential information professionally.

What Success Looks Like

Success in this role means providing outstanding support to clients, caregivers, and the office team while keeping daily operations organized and running smoothly.

• Clients, caregivers, and callers receive exceptional service.
• Schedules are updated accurately and communicated clearly.
• Documentation is complete, organized, and timely.
• Administrative tasks are handled efficiently and accurately.
• Team members can rely on you to follow through on commitments.
• Office operations run smoothly because of your attention to detail.

Why Comfort Keepers?

We're a locally owned team that believes great care starts with great people. We work hard, support one another, and genuinely care about the clients and families who trust us. We're looking for someone who enjoys being part of a collaborative team, takes pride in helping others, and wants to make a meaningful difference every day.

Compensation & Benefits

• $22.00-$27.00 per hour, based on experience
• Accrued PTO
• Primary virtual medical care provided for free for the employee and their entire household from ages 1 to 64

Join Our Team

If you enjoy helping people, staying organized, and supporting a team that makes a difference, we'd love to hear from you.

Apply today and become an important part of the Comfort Keepers team.

Pay: $22.00 - $27.00 per hour

Expected hours: 32.0 per week

Work Location: In person

Benefits:

Salary : $22 - $27