What are the responsibilities and job description for the Client Care Coordinator position at Comfort Keepers?
Client Care Coordinator
Relationship Builder | Proactive Problem Solver | Growth-Minded
Are you the person who makes things happen?
Comfort Keepers is looking for a confident, outgoing Client Care Coordinator who builds relationships quickly, takes initiative, and doesn't wait for problems to land on their desk.
This is a high-energy, people-focused role for someone who enjoys being in the field, influencing outcomes, solving problems, and driving results.
What You'll Own:
- Become the person clients and families trust
- Stay one step ahead through proactive calls, visits, and follow-up
- Help families see what's possible with Sensi build excitement and confidence around it, and help families understand how it can support their loved one.
- Turn information into meaningful conversations use Sensi insights to recognize changes and help clients and families understand what those changes could mean.
- Create action, not just awareness
- Discover opportunities to do more for the people we serve recognize when additional care, services, or support could make a meaningful difference.
- Be the person who helps solve the problem step confidently into concerns, difficult conversations, and changing situations and help move them toward a solution.
- Create relationships people don't want to leave strengthen satisfaction and retention by delivering an experience clients and families remember.
- Turn great experiences into growth build relationships strong enough that clients, families, and caregivers want to recommend Comfort Keepers to others.
- Bring people together to get results collaborate with caregivers, scheduling, recruitment, and leadership to solve problems and improve the client experience.
- Own your impact take pride in the relationships you build, the problems you solve, the opportunities you uncover, and the results you create.
You'll Thrive Here If You Are:
Persuasive. You know how to gain trust and move conversations forward.
Proactive. You see what needs to happen and take action.
Outgoing. Building relationships gives you energy.
Confident. You're comfortable leading conversations and handling challenges.
Tech-Savvy. You're excited to use Sensi as a tool to stay ahead of changing client needs.
Results-Driven. You want to see the impact of your work through stronger relationships, retention, referrals, and growth.
This Isn't a Sit-Behind-a-Desk Role.
You'll be talking with families, visiting clients, working with caregivers, using technology, solving problems, and looking for the next opportunity to improve the client experience.
Experience in home care, healthcare, sales, account management, hospitality, or customer relations is a plus.
But we're especially interested in initiative, personality, confidence, and drive.
Don't wait for opportunity. Create it.
If you're persuasive, energetic, relationship-driven, and ready to take ownership, apply today.
Comfort Keepers | To Empower Independence Through Compassionate Care
Comfort Keepers is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
You are applying for work with a Comfort Keepers franchisee, not CK Franchising, Inc. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.