Care Coordinator (Home Care Client Services & Scheduling)

Homecare Services Coordinator

Comfort Keepers Home Care
Full-Time | Exempt | Monday–Friday (Regular Office Hours)

At Comfort Keepers, we believe aging should never mean giving up the comfort and independence of home. Every day, our team helps Seniors, Veterans and Adults with Disabilities maintain their quality of life through compassionate, personalized in-home care.

We're looking for an organized, compassionate, and customer-focused Homecare Services Coordinator to join our team. This role is ideal for someone who enjoys solving problems, building relationships, coordinating multiple priorities, and making a meaningful impact in the lives of seniors, their families, and our caregivers.

If you're energized by a fast-paced environment where no two days are the same, we'd love to meet you.

What You'll Do

As a Homecare Services Coordinator, you'll serve as the central point of communication between our clients, families, caregivers, and office team to ensure exceptional care is delivered every day.

Your responsibilities will include:

Client Care Coordination

• Coordinate and oversee daily in-home care services for assigned clients.
• Maintain an understanding of each client's care needs, preferences, and service history.
• Monitor quality and continuity of care, proactively resolving service issues.
• Communicate regularly with clients and families to ensure satisfaction and respond to changing care needs.
• Support new client service implementation and ongoing care coordination.

Scheduling & Caregiver Support

• Match caregivers with clients based on skills, availability, location, and client preferences.
• Manage daily schedules and respond quickly to call-offs, schedule changes, and coverage needs.
• Support caregivers by answering scheduling questions and providing timely communication.
• Help maintain consistent caregiver-client relationships whenever possible.

Administrative & Compliance

• Maintain accurate schedules, service documentation, and client records.
• Ensure compliance with agency policies, HIPAA requirements, and state home care regulations.
• Assist with client onboarding and coordination with supervisory staff.
• Support quality assurance activities and routine record audits.

Communication & Teamwork

• Serve as a trusted resource for clients, families, caregivers, and leadership.
• Communicate important updates regarding client needs, caregiver availability, and service changes.
• Collaborate with agency leadership to continuously improve service quality and caregiver engagement.

Emergency Response

• Respond to urgent client care or staffing situations as needed.
• Participate in after-hours on-call scheduling support on a rotating basis.

What We're Looking ForRequired Qualifications

• High school diploma or GED.
• Minimum of two years of experience in home care, healthcare coordination, or a related administrative role.
• Strong organizational and time management skills.
• Excellent communication and customer service skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office and scheduling software.
• Ability to work independently while collaborating effectively with a team.
• Flexibility to assist with urgent scheduling needs before or after regular business hours when necessary.

Preferred Qualifications

• Post-secondary education in Healthcare Administration, Social Work, Nursing, or a related field.
• Experience working with seniors or individuals with disabilities.
• Familiarity with home care regulations and industry best practices.

Why Join Comfort Keepers?

When you join Comfort Keepers, you become part of a team dedicated to helping seniors remain safe, independent, and engaged in the place they love most—home.

We offer:

• Competitive compensation
• Paid time off
• Health and wellness benefits
• Retirement savings opportunities
• Professional development and training
• Supportive team environment
• Meaningful work that makes a difference every day
• Opportunities for career growth within a growing organization

Who Succeeds in This Role?

Our best Homecare Services Coordinators are:

• Compassionate and service-oriented
• Calm under pressure
• Highly organized and detail-focused
• Excellent communicators
• Strong problem-solvers
• Team players who enjoy helping others succeed
• Passionate about serving seniors and supporting caregivers

Join Our Team

If you're ready to build meaningful relationships, solve problems, and help deliver exceptional home care experiences every day, we'd love to hear from you.

Apply today and help Comfort Keepers elevate the human spirit by providing compassionate, high-quality care that allows seniors to thrive at home.

Job Type: Full-time

Pay: $41,000.00 - $50,000.00 per year

Benefits:

• Paid time off
• Professional development assistance

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Greensboro, NC 27410 (Required)

Ability to Relocate:

• Greensboro, NC 27410: Relocate before starting work (Required)

Work Location: In person

Benefits:

Salary : $41,000 - $50,000