What are the responsibilities and job description for the Client Care Specialist position at Comfort Keepers of the Western Slope?
Company Description
Since 2004, Comfort Keepers of the Western Slope has provided compassionate in-home care and specialized senior care services throughout Western Colorado, including Mesa, Delta, Montrose, Ouray, Garfield, and nearby areas. Our mission is to help seniors and adults with disabilities maintain their independence and quality of life while remaining in the comfort of their own homes. We offer a wide range of services, from assistance with daily living activities to tailored, specialized care, meeting the unique needs of every client.
Role Description
The Client Care Specialist is a full-time, on-site position located in Montrose, CO. In this role, you will provide exceptional support to clients by managing inquiries, addressing concerns, ensuring customer satisfaction, and fostering positive relationships to enhance customer retention. You will deliver superior customer service through phone and in-person interactions, maintain accurate client records, and work collaboratively with the team to ensure the highest level of care and service.
Qualifications
- Strong skills in Customer Satisfaction and Customer Retention
- Excellent Communication and Phone Etiquette abilities
- Proficiency in Customer Service, demonstrating a client-focused approach
- Organizational and multitasking skills to manage client records and coordinate services
- Ability to work in a team-oriented environment and maintain professionalism
- Experience in caregiving, healthcare, or related fields is a plus
- Proficiency in basic computer skills and familiarity with customer management systems