Assisstant Client Care Coordinator (Part-Time)

We are seeking an Assistant Client Care Coordinator for our office in Montrose, Colorado. The Assistant Client Care Coordinator supports day-to-day client care coordination for Touch of Care by serving as a frontline point of contact for routine client and caregiver needs, keeping communication queues clear, and helping ensure services and follow-ups are handled promptly. This role is responsible for routine client care coordination tasks.

Key ResponsibilitiesClient Care Coordination

• Act as a frontline liaison for incoming office calls and address routine client or caregiver needs.
• Monitor and respond to the AxisCare text message queue in a timely manner.
• Review, track, and reconcile daily visit verification notes submitted by field caregivers.
• Conduct routine follow-up calls with clients and caregivers as needed.
• Help ensure daily client care coordination tasks are completed accurately and on time.
• Participate in on-call rotation as part of the position; availability outside standard hours is expected.
• Provide morning coverage by fielding caregiver call-ins and coordinating same-day replacement coverage so all clients are seen as scheduled.

Intake, Visits & Follow-Up

• Support incoming referrals and new client admission coordination.
• Assist with required client paperwork, including discharge documentation, as assigned.
• Support supervised visits and related follow-up or documentation as directed.
• Receive Critical Incident (C.I.) reports promptly and ensure appropriate follow-up and escalation.

Communication & Escalation

• Maintain clear communication with clients, caregivers, office staff, and leadership.
• Escalate higher-level client concerns, staffing issues, compliance matters, and disciplinary issues to supervisor or leadership as appropriate.
• Keep assigned trackers, notes, and coordination records organized and current.

Required Skills & Qualifications

• Strong communication skills and a professional phone presence.
• Ability to manage multiple tasks, messages, and follow-ups in a fast-paced environment.
• Strong organization, time management, and attention to detail.
• Ability to stay calm, professional, and solution-oriented when handling routine issues.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Experience in client coordination, scheduling, administrative support, or healthcare support work preferred.
• Experience using AxisCare or similar office systems preferred. Training is given so it is not required.

General Expectations

• Adhere to all agency policies and procedures.
• Assist with additional administrative tasks within the scope of the role, as requested.
• Maintain a professional and organized work environment.

Pay: From $18.00 per hour

Benefits:

• Flexible schedule
• Health insurance

Work Location: In person

Salary : $18