Bilingual Scheduling Coordinator

Position Summary

The Scheduling Coordinator manages client scheduling, staff coordination, and administrative processes to support efficient daily operations. This role requires strong organization, communication, confidentiality, and the ability to manage multiple priorities in a fast-paced healthcare environment while supporting clients, families, and clinical teams.

Training & Employment Expectations

Comfort Kare is committed to investing in employee success and professional growth. This position includes a 90-day introductory period requiring reliable attendance, dependability, and commitment to scheduled work responsibilities.

Essential Duties and Responsibilities

• Coordinate client services, scheduling, and administrative operations.
• Schedule intake appointments, therapy sessions, and client assignments while maintaining accurate records.
• Manage scheduling changes, cancellations, and communication with clients, technicians, BCBAs, and administrative staff.
• Maintain client information, insurance details, and documentation within Rethink.
• Monitor schedules, fill openings, and support productivity goals.
• Review daily communications and provide updates to appropriate team members.
• Support billing by responding to client account inquiries.
• Track scheduling concerns, including frequent cancellations or missed sessions, and escalate as needed.
• Communicate with insurance providers and assist with administrative tasks as assigned.
• Maintain compliance with company policies, safety standards, HIPAA, and health regulations.

Minimum Qualifications

• High school diploma required.
• Experience in scheduling, healthcare administration, office management, or human resources preferred.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent verbal and written communication skills.
• Ability to work independently while maintaining accuracy and accountability.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Bilingual-(Spanish)

Preferred Knowledge & Experience

• Customer service experience working with clients, families, and healthcare teams.
• Knowledge of Applied Behavior Analysis (ABA) or behavioral health services preferred.
• Ability and willingness to learn industry terminology, regulations, and best practices.

Work Environment & Physical Requirements

• Must be able to work at assigned locations as required.
• Ability to sit, stand, walk, bend, kneel, reach, push, and pull as needed.
• Ability to lift up to 25 pounds.
• Ability to use office equipment and technology effectively.
• Strong auditory and visual abilities required for communication and task completion.

Benefits

Full-time employees may be eligible for:

• Health Insurance
• Dental Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Sick Leave
• Paid Holidays
• Professional growth and development opportunities
• Supportive, collaborative work environment

Employment Type: Full-Time

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $16 - $20