Front Desk Clerk

Overview
Join our vibrant hospitality team as a Front Desk Agent, where your energy and dedication will create memorable experiences for our guests from the moment they arrive. In this dynamic role, you'll be the welcoming face of our resort, ensuring smooth check-ins, providing exceptional guest services, and maintaining seamless communication across departments. Your enthusiasm and professionalism will set the tone for an outstanding stay, fostering guest loyalty and positive reviews. This paid position offers a fantastic opportunity to develop your hospitality management skills while working in a lively, guest-focused environment.

Duties

• Greet guests warmly upon arrival, providing a friendly and professional first impression
• Manage guest check-in and check-out processes efficiently using hotel management software
• Handle multi-line phone systems with excellent phone etiquette, addressing inquiries promptly and courteously
• Provide information about hotel amenities, local attractions, and services to enhance guest experience
• Coordinate reservations, room assignments, and special requests to ensure guest satisfaction
• Respond swiftly to guest concerns or issues, demonstrating strong guest relations skills and problem-solving abilities
• Conduct night audits as needed, verifying billing accuracy and preparing daily financial reports
• Maintain a clean and organized front desk area, ensuring all guest materials are readily accessible
• Collaborate with housekeeping, maintenance, and other departments to deliver seamless service delivery
• Uphold hotel policies and procedures related to safety, security, and guest privacy

Qualifications

• Previous experience in hotel management or hospitality management is preferred but not required; we value enthusiasm and a customer-first attitude above all
• Bilingual or multilingual abilities are highly advantageous for communicating with diverse guests
• Strong customer service skills with the ability to handle multiple tasks efficiently in a fast-paced environment
• Familiarity with front desk operations, multi-line phone systems, and hotel management software is a plus
• Excellent communication skills with professional phone etiquette and interpersonal skills
• Ability to work flexible hours including evenings, nights, weekends, and holidays as needed—night audit experience is a plus
• Previous hotel experience or resort background is desirable but not mandatory; training will be provided for the right candidate
• A positive attitude combined with a proactive approach to guest relations will help you succeed in this energetic role

Embark on an exciting career path where your hospitality talents can shine! We’re dedicated to supporting your growth while delivering exceptional experiences that keep guests coming back.

Pay: $10.50 - $11.50 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $11 - $12