What are the responsibilities and job description for the Night Auditor position at Comfort Inn by Choice Hotels?
are Overview
Join our dynamic hospitality team as a Night Auditor at the Comfort Inn located at 5051 Academy lane, Bessemer, AL 35022 and become the vital link that ensures seamless overnight operations at our vibrant hotel. This is an ongoing position we are hiring for. This energetic role offers an exciting opportunity to blend guest relations, administrative expertise, and hospitality management skills into one rewarding position. As a Night Auditor, you will be the first point of contact during the overnight shift, providing exceptional guest service while maintaining accurate financial records and ensuring the safety and security of our property. Your enthusiasm and attention to detail will help create memorable experiences for our guests even after hours.
Duties
- Welcome and assist guests arriving during the night shift, ensuring a warm and professional experience.
- Perform nightly audit procedures to reconcile daily financial transactions, including room charges, payments, and billing adjustments.
- Maintain accurate records of all financial activities using hotel management software and multi-line phone systems.
- Respond promptly to guest inquiries, requests, and concerns with a friendly and solution-oriented approach.
- Handle check-ins and check-outs for late arrivals or early departures with efficiency and hospitality management expertise.
- Monitor security cameras, conduct patrols of public areas, and ensure the safety of guests and staff throughout the premises.
- Prepare detailed shift reports, incident logs, and audit summaries to ensure transparency and accountability.
- Coordinate with front desk staff, housekeeping, maintenance, and management to address guest needs and operational issues overnight.
- Uphold phone etiquette standards when communicating with guests over the phone or in person, demonstrating professionalism at all times.
- Assist in managing guest relations by addressing special requests or concerns with a positive attitude to enhance overall guest satisfaction.
- Hours we are looking for are (overnight) 11pm-7am.
Skills
- Proven experience in hospitality management or hotel operations, particularly in front desk or guest services roles.
- Strong customer service skills with an energetic approach to guest interactions that leaves a lasting positive impression.
- Multilingual abilities or bilingual proficiency are highly desirable to serve diverse guest populations effectively.
- Familiarity with hotel management systems, multi-line phone systems, and night audit procedures is essential.
- Excellent communication skills with a focus on phone etiquette and clear verbal interactions.
- Ability to handle sensitive situations discreetly while maintaining professionalism under pressure.
- Knowledge of resort environments or large-scale hotels enhances your ability to adapt quickly to various operational needs.
- A passion for hospitality coupled with strong organizational skills ensures smooth overnight operations and guest satisfaction. Embark on a fulfilling career where your energy fuels exceptional service! We are dedicated to supporting your growth within the hospitality industry by providing an engaging work environment that values your contributions every step of the way.
Job Types: Full-time, Part-time
Pay: $11.00 - $12.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
Work Location: In person
Salary : $11 - $12
