Daytime Front Desk Agent - Comfort Inn and Suites Marquette

Job Summary
Join our vibrant team as a Daytime Front Desk Agent at a premier hotel, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you’ll be the welcoming face of our property, ensuring smooth check-ins and check-outs, providing exceptional guest services, and maintaining a positive atmosphere throughout your shift. Your energy and hospitality skills will help foster guest satisfaction and loyalty, making every visitor feel valued and cared for during their stay.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional check-in experience.
• Manage guest inquiries via phone and in person with excellent phone etiquette and multi-line phone system proficiency.
• Handle reservations, cancellations, and modifications accurately using hotel management software.
• Assist guests with room assignments, amenities, local information, and special requests to enhance their stay.
• Maintain guest relations by addressing concerns promptly and professionally, ensuring high levels of satisfaction.
• Support the front desk team with administrative tasks such as billing, invoicing, and record keeping.
• Collaborate with housekeeping, maintenance, and management to ensure guest needs are met efficiently.
• Uphold security protocols by monitoring access points and ensuring guest safety throughout your shift.

Requirements

• Previous experience in hospitality management or hotel front desk operations is preferred but not required; we value enthusiasm and a customer-first attitude.
• Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are a plus.
• Knowledge of hotel management systems and multi-line phone systems to handle guest interactions smoothly.
• Excellent phone etiquette and professionalism when interacting with guests and team members.
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
• Experience in guest services or resort hospitality is advantageous but not mandatory.
• Demonstrated ability to foster positive guest relations and resolve issues proactively. Join us in creating welcoming environments where every guest feels appreciated! We’re committed to supporting your growth in hospitality management while providing an energetic workplace that celebrates teamwork, diversity, and exceptional service. All positions are paid roles dedicated to delivering outstanding guest experiences every day!

Pay: $13.00 - $16.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $13 - $16