What are the responsibilities and job description for the Scheduling Coordinator position at ComFor Care Home Care Northern Anne Arundel &...?
Overview
Do you thrive on building meaningful relationships and leading with purpose? Join a team where your experience, compassion, and leadership directly impacts the quality of care we provide to seniors in our community.
CNAs Encouraged to Apply!
ComForCare is seeking a motivated, relationship-driven scheduling coordinator to lead client services and care team operations. This role is ideal for an experienced home care professional who excels at building strong client and caregiver relationships, coordinating high-quality care delivery, and guiding families and care teams through a seamless onboarding and ongoing care experience.
Key Responsibilities
Client Services Management
- Ensure all commitments made to clients are fully met and maintained.
- Achieve and sustain a 100% fill-rate through effective use of Strategic Scheduling, Field Resources/Support, and Office Team collaboration.
- Partner with Strategic Scheduling to onboard new clients as quickly and efficiently as possible.
- Ensure 100% execution of client and caregiver introductions, with clear communication to the office staff and leadership team.
Caregiver Support, Engagement, and Accountability
- Foster a supportive and nurturing environment for caregivers while maintaining clear accountability standards.
- Execute annual caregiver reviews to support engagement, development, and retention.
- Effectively match client needs with caregiver availability, skills, experience, and overall fit.
- Manage caregiver turnover by ensuring consistency in schedules, hours, and expectations whenever possible.
On-Call Responsibilities
- Actively participate in the Operations Team’s on-call phone rotation every other weekend
- Ensure all caregiver call-offs are filled promptly; may be required to cover shifts personally when necessary.
- Ensure all introductions and shift coverage changes are communicated clearly and executed effectively.
As a growing organization, responsibilities may evolve over time. We are seeking someone who is a true team player—flexible, supportive, and willing to step in where needed to ensure the best outcomes for seniors, families, caregivers, and staff.
Qualifications
- Prior experience in the senior home care industry
- Proven experience in client services, care coordination, scheduling, or operational management
- Proficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams, etc.) is required.
- Strong organizational and time-management skills
- Excellent communication and relationship-building skills
- Comfort with on-call responsibilities and occasional non-traditional work hours
- Ability to maintain professionalism, confidentiality, and consistency in high-pressure situations
Join us as a Scheduling Coordinator and become an essential part of our team! Your dedication will help us deliver outstanding service while advancing your career in office management. We’re committed to creating an inclusive environment where your organizational talents shine!
Pay: From $22.00 per hour
Benefits:
- 401(k)
- Health insurance
Work Location: In person
Salary : $22