Customer Service Operator

Company Description

Comer & Cross is growing, and to keep up with demand we are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. The ideal candidate will be a highly motivated individual who has the ability to multitask, possess strong phone etiquette, and highly adaptable to our expanding company.

Role Description

- Respond to customer inquiries via phone, email, and chat in a timely manner.

- Setting appointments by following sales routes and schedules.

- Provide accurate information regarding products and services to clients.

- Handle phone calls, and texts with precision and maintain accurate records.

- Conduct heavy outbound calling to follow up on customer inquiries or sales leads.

- Assist in resolving customer complaints by identifying the root cause and providing appropriate solutions.

- Maintain a professional demeanor while communicating with clients in a call center environment.

- Collaborate with team members to enhance client services and improve overall customer experience.

- Document all interactions with clients accurately in the office management system.

Qualifications

- Previous experience in customer service is preferred (enthusiasm & people skills trump experience!).

- Strong phone etiquette with the ability to engage customers positively.

- Proven skills in outbound calling and sales techniques are beneficial.

- Excellent communication skills, both verbal and written, are essential for effective client interaction.

Job Type: Full-time

Pay: $800.00 - $1,000.00 per week*

Benefits:

• Flexible schedule
• Health insurance

Shift:

• Day shift
• Evening shift
• Some Weekend Shifts