What are the responsibilities and job description for the Customer Engineer AV/UC position at Comeen?
About Us
Comeen is a leading workplace experience platform designed to revolutionize the way teams interact, collaborate, and thrive in modern work environments. We empower companies to create seamless and engaging workplace experiences for their employees, leveraging advanced technologies for a connected and productive workforce.
We help 300 companies in 42 countries to enhance workplace productivity, experience, and communication. We work with world-class companies, from medium-sized to Fortune 500, such as Veolia, Colgate, Auchan, Sanofi or Carrefour.
We are a distributed team of 30 Comeeners. We have offices in France and in the US.
Currently in a fast-growing phase, we are looking to expand the Customer Success team with a Customer Engineer AV/UC.
Role Overview
We are looking for a Customer Engineer with strong experience in AV/UC systems and particularly in digital signage and meeting room booking to join our team. This role bridges technical expertise with customer success, ensuring that our clients receive seamless installation, integration, and ongoing support for our solutions.
As a Customer Engineer, you will work closely with customers, partners, and internal teams to implement solutions, troubleshoot complex issues, and provide training and guidance.
Tasks
Customer Onboarding & Deployment
Lead the technical setup and configuration of meeting room booking/digital signage solutions.
Assist customers in integrating our platform with their existing infrastructure: hardware (digital signage players, SoC, scheduling panels), collaboration suites (Google Workspace/M365), networks, and content management systems.
Technical Support & Troubleshooting
Act as the main technical point of contact for escalations.
Diagnose and resolve hardware, software, and network issues related to meeting room booking/digital signage deployments.
Training & Enablement
Provide technical training sessions for customers, partners, and internal staff.
Create and maintain user guides, best practice documentation, and FAQs.
Collaboration & Feedback
Work closely with Product and Engineering teams to share customer feedback and identify opportunities for product improvements.
Collaborate with Sales and Customer Success to ensure smooth project delivery and high customer satisfaction.
Requirements
- Proven experience in AV/UC systems, digital signage, or related fields.
- Strong understanding of network infrastructure, media players, and display technologies.
- Familiarity with content management systems (CMS) for digital signage.
- Stro,g understanding on how meeting room booking works in Google Workspace/M365
- Excellent troubleshooting skills for both hardware and software.
- Strong customer-facing communication skills.
- Ability to manage multiple projects simultaneously with attention to detail.
Benefits
- Competitive salary and performance-based bonuses.
- Flexible working arrangements (remote / hybrid).
- Professional development and training opportunities.
- A collaborative and supportive team environment.
- Opportunity to work with leading-edge AV/UC and digital signage technologies.