SVP, CIO, IT Business Services

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary

Leveraging the company’s massive scale and network footprint, Comcast Business has the ability to dominate the following high-growth and underserved markets: The charter of our CIO is to… …create an infrastructure (people, process and technology) that makes it easier for business customers to acquire, consume and pay for both new and existing services in any way they choose, with the end result being a positive, frictionless customer experience for every individual doing business with Comcast. • Small business: Think hundreds of thousands of mom-and-pop shops with next generation internet, security and phone service needs. • Medium business: Multi-location organizations, both in and out of Comcast’s network, with Ethernet, multi-site connectivity and advanced voice requirements. • Enterprise & government: A real life example is Dunkin Donuts. Comcast provides fully managed services across 8,700 locations including both the back office (network, security, backup) and front office (guest wifi, mobile ordering, access points) technologies and services. The company is putting its money where its mouth is. Comcast has invested more than $15 billion in its network since 2017 to meet not only the current needs of their customers, but to stay well ahead of their competition and future demand. The company is also both developing and acquiring new products for its portfolio and, at the same time, acquiring companies to bring it into new technology categories and geographies. With the company’s evolution up-market into the enterprise, Comcast must now evolve its internal capabilities as it services larger and more complex global customers. While the systems of engagement originally developed on the residential side of the company have served Comcast Business well to date, it is now time to reimagine and reinvigorate how the organization engages with its enterprise customer base. For this reason, Comcast Business is now seeking an enthusiastic Chief Information Officer who will be accountable for conceptualizing and building all the systems of engagement that drive the end-to-end customer lifecycle which includes but is not limited to acquiring, activating, provisioning, onboarding, billing, servicing, and retaining enterprise customers of every size.

Job Description

Core Responsibilities:

• Reporting to Comcast CTO Rick Rioboli, our CIO will be responsible for the design, architecture, build, and operation of Comcast Business’ customer applications. S/he will build the ‘customer journey of the future.’
• Be obsessed with the customer experience – demonstrate an ability to translate key enterprise consumer needs into business and service requirements. Have an innate understanding of an enterprise’s behavior, and develop systems and processes to meet their needs.
• Provide technical leadership and partner with business leaders to set technology strategies and investments that are integrated with overall applications and business processes.
• Assess, guide, and support the deployment of next-generation applications with a focus on automation, capital efficiency, and new innovative services.
• Create a platform by which the company can design, provision, and launch new services even faster.
• Be a change agent with a focus on developing strategic goals for reliability and converged connectivity while creating a customer-obsessed culture.
• Help the company move from a silo’d infrastructure framework to one that is unified in purpose.
• Spearhead the implementation of solutions that impact the millions of customers who rely on Comcast Business services.
• Create new and meaningful ways to improve IT processes and systems that enable the organization to grow to $20B and beyond.
• Work closely with a very smart, passionate, and senior group of technology executives on the path to changing the way businesses consume technology.
  This is a non-egocentric group of people working together to create something great. This candidate must fit in with this culture and be passionate about our products, services and mission as we are.

Professional Experience and Qualifications:

• Deep experience implementing and operating systems and tools at a very large scale, and well versed in the operation of scale architectures.
• Extensive operational knowledge and prior responsibility overseeing customer lifecycle tools and processes for business customers of all sizes.
• Experience implementing and executing an M&A playbook focused on efficiently integrating companies and products into the fold.
• Led the development and delivery of multiple complex business technology solutions into production that have achieved or surpassed business goals.
• Experience developing and supporting high-demand applications optimized to run in cloud environments.
• Strong grasp of traditional OSS and BSS technologies, and have an excellent understanding of how these systems play a role in achieving broader business goals and objectives
• Experience managing, motivating and inspiring large technical teams in a dynamic environment.
• Ability to communicate higher-level business and strategic goals of the organization to external clients and partners.
• Excellent problem-solving skills and exceptional ability to plan and manage at both the strategic and hands-on operational levels.
• You respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors, and our communities.

Years of Experience: 20 years of experience leading complex technical teams and delivering technology

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Education

Master's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

15 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.