Title Concessions Manager | Full-Time | Regions Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Concessions Manager is responsible for leading all concession operations, including food and beverage sales, staffing, inventory management, customer service, and financial performance. This position ensures efficient operations during events and daily business activities while maintaining high standards for service, food quality, safety, and profitability.

This role pays an annual salary of $70,000 - $75,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until December 11, 2026.

The new Regions Arena will anchor a lively downtown Mobile, Alabama, a city that offers world-class accommodation, retail shops, restaurants, museums, parks, and art galleries. The state-of-the-art 10,000-capacity arena is under construction and scheduled to open in early 2027. It will be home to a minor league hockey team, concerts, family shows, regional and national sports events, community gatherings, and annual Mardi Gras events. It will include a wide range of premium seating and experiences, including suites, clubs, and loge boxes, and include over 27,000 square feet of multi-purpose and pre-event space.

• Oversee daily concession operations, including food and beverage stands, kiosks, and retail outlets.
• Manage concession staff recruitment, training, scheduling, coaching, and performance evaluations.
• Ensure exceptional customer service and guest satisfaction throughout all concession locations.
• Monitor food quality, product presentation, and service standards.
• Develop staffing plans to support event schedules and business demands.
• Manage inventory levels, ordering, receiving, and product control procedures.
• Analyze sales data and identify opportunities to increase revenue and profitability.
• Monitor labor and food costs to ensure budget compliance.
• Implement loss prevention and cash-handling procedures.
• Ensure compliance with all health, sanitation, food safety, and alcohol service regulations.
• Coordinate with vendors, suppliers, and internal departments to support operational needs.
• Address guest complaints and resolve service issues in a timely and professional manner.
• Prepare operational, financial, and inventory reports.
• Support the planning and execution of special events, promotions, and premium service offerings.
• Maintain a safe and productive work environment for all team members.
• Other duties and responsibilities as assigned.

Education & Experience:

• 3-5 years of food service, hospitality, concessions, or retail operations experience.
• Previous supervisory or management experience required.
• Experience in sports and entertainment venues, arenas, stadiums, convention centers, theme parks, or large-scale hospitality operations preferred.
• Experience managing budgets and operational expenses.
• Experience with inventory management and concession software systems.

Skills & Competencies:

• Ability to work independently and as part of a team
• Strong leadership and employee development skills.
• Excellent customer service and guest relations abilities.
• Knowledge of food and beverage operations and industry best practices.
• Strong organizational and time-management skills.
• Ability to analyze sales, labor, and inventory data.
• Strong problem-solving and decision-making skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite and point-of-sale (POS) systems.
• Ability to work in a fast-paced environment and manage multiple priorities.
• ServSafe Food Protection Manager Certification.
• Alcohol service certification (TIPS, LEAD, or equivalent).
• Knowledge of event-based operations and large-scale guest service environments.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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