Field Service Technician / Inmate Site Administrator

Field Service Technician / Inmate Site Administrator

Location: Florida Job Type: Full-Time

Department: Operations

General Description

We are a rapidly growing telecommunications company seeking a Field Service Technician / Inmate Site Administrator to support operations at the Clay County Jail. This role combines hands-on technical field service work with on-site device administration and support within a correctional facility.

The position is responsible for maintaining, installing, and troubleshooting telecommunications and low-voltage equipment, as well as managing inmate handheld devices, site inventory, and basic network functionality. The ideal candidate is technically capable, dependable, customer-service oriented, and comfortable working in a correctional environment.

Work Schedule / Site Assignment

This position will serve as the primary on-site administrator at Clay County Jail (Florida) on Mondays, Wednesdays, and Fridays. On Tuesdays and Thursdays, the employee will travel to other assigned facilities to provide field service support, complete service orders, and assist with equipment installation, troubleshooting, and maintenance as needed.

Some overnight travel may be required depending on operational needs and site locations.

Essential Functions

The duties listed below are representative and may not include all responsibilities:

Field Service & Technical Support

· Perform MACs (moves, adds, and changes) and service telecommunications equipment.

· Install, terminate, and maintain low-voltage wiring (CAT5/CAT6) in accordance with industry best practices.

· Install and service telecommunications equipment, inmate phones, view units, charging stations, and networking devices.

· Troubleshoot hardware, software, and network-related issues.

· Maintain and monitor Wi-Fi networks to ensure adequate coverage throughout all cells and pods.

· Ship defective equipment to the home office and document replacements.

· Use minor computer networking and PC skills (MS Windows and Office).

Inmate Site Administration at Clay County, FL

· Assign, unassign, and charge inmate handheld devices.

· Maintain accurate inventory records of all devices and equipment.

· Pull reports for the facility using proprietary company software.

· Troubleshoot handheld device issues and coordinate returns or replacements.

· Train facility staff and users on product functionality and features as needed.

Skills & Abilities

· Strong customer service and interpersonal skills.

· Ability to train users on systems and device functionality.

· Quick learner of proprietary systems and processes.

· Ability to adapt in a fast-paced environment and manage multiple service requests.

· Comfortable working independently and on-site at a correctional facility.

· Basic computer skills; experience with iOS/iPads/iPods preferred.

Minimum Qualifications

Education:

· High School Diploma or equivalent.

Experience:

· Minimum of two (2) years’ experience installing, maintaining, or repairing telecommunications, video, cable, data, or voice equipment preferred.

· Entry-level candidates with strong technical aptitude may be considered.

Requirements:

· Must be comfortable working inside a correctional facility.

· Must pass a background check and maintain facility clearance.

· Must have a valid driver’s license and a good driving record.

· No felony convictions.

· Must be punctual, dependable, and able to meet required deadlines.

· Authorized to work in the United States.

· Travel as needed

Physical & Working Conditions

· Must be able to lift up to 50 pounds.

· Exposure to indoor and outdoor environmental conditions.

· Regular walking on cement floors.

· Occasional stooping, bending, kneeling, crouching, and reaching.

· Frequent typing, repetitive motion, talking, and hearing.

Compensation & Benefits

Benefits, PTO, 401(k), ESOP