Receptionist

• Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Conducts reminder calls to all patients.
• Greets and directs patients, salespeople, and visitors.
• Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart.
• Coordinates referrals for patients through insurance and other physician offices or specialists.
• Prepares all billings in computerized system for processing by finance.
• Collects payment from patients and reconciles daily cash reports.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions.
• Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things.
• Conducts self with professionalism and in a tactful manner, treating others with respect and consideration.
• Follows through on commitments.
• Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations.
• Demonstrates ability to perform and maintain Annual Competencies.
• Other duties as assigned.
• This job has no supervisory responsibilities.

• Will Report to Clinic Director, CEO or Designee (Red Berry Health System), with day-to-day operational coordination through Vestra Tribal Care Management.

Minimum Qualifications:

Education:

• One year certificate from college or technical school with concentration in front office support for medical settings

Experience:

• At least three years experience in an occupational health clinic or ambulatory care clinic or office.

Knowledge and Skills:

• Strong computer skills and knowledge of Internet software, Spreadsheet software and Word Processing software.

• Knowledge of Medical Practice software a plus.
Knowledge of medical record filing and coding systems and medical terminology preferred.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee may be exposed to fumes or airborne particles, virus, disease and infection. The employee may experience traumatic situations. The employee may occasionally be exposed to toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually quiet.

• Work Schedule: Monday - Thursday, 8 am - 5pm. Friday 8 am – 1:00.
• Travel Required: Occasionally

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Must comply with Comanche Nation policies and procedures
• Must maintain confidentiality of sensitive information
• Requirements as set forth in the specific contract for the site may include working flexible hours including evenings, nights and weekends. Travel for training may occasionally be required.

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.