DUAL RATE SLOT ATTENDANT/SUPERVISOR

SLOT SHIFT SUPERVISOR POSITION SUMMARY:

Responsible for training and supervising the Slot Attendants.

ESSENTIAL SLOT SHIFT SUPERVISOR FUNCTIONS: 

Deals with guest service problems, complaints, and requests.

Adheres to personnel policies and procedures at all times.

Responds in a professional manner in dealing with customers and all departments.

Assures accuracy of reports to Controller and Soft Count.

Submits daily reports of drop exceptions and/or incidents to the Controller.

Reports all accidents and/or unsafe conditions to Slot Management and Guest Safety.

Performs other duties as directed by the Slot Shift Supervisor or Slot Management.

SLOT ATTENDANT POSITION SUMMARY:

Responsible for providing outstanding guest service on the casino floor and attending to the needs of our guests.  Repairs small technical problems with the slot machines that can be quickly remedied so that the guest can continue with an enjoyable gaming experience.

ESSENTIAL SLOT ATTENDANT FUNCTIONS:

Understands, owns, and energizes our policies and Procedures, core values, and Mission Statement.

Generates tickets for jackpots and short pays to provide service to guests.

Provides minor slot machine maintenance. 

Monitors slot machine candles to maintain optimum machine function and service.

Assures that all phases of the assigned area are functioning properly. 

Complies with all gaming regulations.

Exchanges currency for currency/coin.

Safeguards the assets of the company.

Responsible for minor machine repairs.

Responsible for Platinum Players Club signups and customer instructions.

Keeps work area neat, clean, and safe for internal and external guests.

Continuously looks for ways to change processes in order to improve the bottom line and/or guest service.

Must be familiar with machine types and locations.

Must establish and maintain effective working relationships with teammates and guests.

The ability to understand and comply with all departmental rules and regulations, policies, and procedures.

Performs other duties as requested by the Slot Shift Supervisor.

POSITION QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Applicants must be 21 years old to apply for this position.

Energy - Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.

Building Customer Loyalty - Effectively meeting customer needs, building productive customer relationships, and taking responsibility for customer satisfaction and loyalty.

Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.

Managing Work (includes Time Management) - Effectively managing one’s time and resources to ensure work is completed efficiently.

Stress Tolerance - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and the organization.

Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Building a Successful Team - Using appropriate methods and a flexible interpersonal style to help build a cohesive team, facilitating the completion of team goals.

Facilitating Change - Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.

Customer Focus - Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.

Information Monitoring - Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.

EDUCATION:

High School Graduate or GED

TRAINING AND/OR EXPERIENCE:

One year related experience

SKILLS AND ABILITIES:

            Computer skills –

                        Keyboarding efficient for report writing and emailing purposes.

            Certificates and licenses - N/A

            Other skills or requirements –

Excellent guest service skills

Equipment and tools –

None

WORK ENVIRONMENT AND CONDITIONS:

Exposure to a smoke-filled and noisy environment frequently. May work weekends, shifts, and holidays.

PHYSICAL DEMANDS:

Stand and Walk – Constantly

Sit – Occasionally

Handling – Constantly

Reach Outward – Constantly

Reach Above Shoulder – Occasionally

Climb– N/A

Crawl– N/A

Squat and Kneel – Occasionally

Bend – Occasionally

Lift/Carry – Frequently up to 10 lbs

                              Occasionally up to 20 lbs

Push/Pull – Frequently up to 25 lbs

       Occasionally up to 40 lbs

Salary : $18