What are the responsibilities and job description for the Patient Outreach Coordinator/Scheduling Coordinator position at Columbus OB/GYN, Inc?
We are seeking a detail-oriented and patient-focused Schedule Coordinator to join our team at our Grandview Heights location.This is an in-person role where you will support our OB/GYN practice by being the first point of contact for our patients and the face of our organization, as well as scheduling appointments, front desk responsibilities, and Patient Outreach for 24 providers across 7 office locations.
Key Responsibilities:
- Answer a high volume of incoming calls in a professional and courteous manner
- Schedule appointments for new and existing OB and GYN patients across 7 locations
- Coordinate provider schedules and match patients with the appropriate physician or office
- Accurately enter patient details into our scheduling and electronic medical record (EMR) systems
- Verify insurance coverage and obtain any necessary information during the scheduling process
- Respond to general patient inquiries and provide accurate information regarding services and policies
- Collaborate with providers, front office staff, and clinical teams to optimize scheduling workflows
- Maintain strict confidentiality and follow HIPAA guidelines
- Provide a calm, empathetic, and professional demeanor in every patient interaction
Preferred Qualifications:
- Previous experience in a medical call center or healthcare scheduling role
- Knowledge of OB/GYN services and terminology is a plus
- Familiarity with EMR systems (e.g., Greenway, Epic, etc.)
- Strong multitasking and time-management abilities in a fast-paced environment
- Excellent verbal communication and customer service skills
- Bilingual (Spanish/English or other languages) a plus
- High school diploma or equivalent required
Why Join Us?
We offer a supportive, team-based environment where your work has a direct impact on patient care. If you're passionate about healthcare and thrive in a fast-paced setting, we’d love to hear from you!
Job Type: Full-time
Pay: $17.00 - $17.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience:
- Medical office: 2 years (Required)
- Ob/Gyn: 1 year (Required)
Work Location: In person
Salary : $17 - $18