Rooms Executive- The Riding Academy Hotel- World Equestrian Center- Ocala, FL

Job Summary:

The Rooms Executive is responsible for the day-to-day leadership of Front Office, Housekeeping operations, and engineering coordination across The Riding Academy Hotel, Home Away from Home, and Crownwood. This role delivers an exceptional guest experience through strong operational leadership, service excellence, attention to detail, and cross-functional alignment. The Rooms Executive also supports the financial performance of the Rooms operation through labor management, productivity oversight, expense control, and operational reporting, while working closely with key hotel partners to maintain service standards, support the overall guest experience, and identify opportunities to enhance revenue through upgrades, room enhancements, and WEC experiences.

Primary Responsibilities

• Oversee Front Office operations, including rooms control, room inventory coordination, arrival and departure experience, and overall guest service execution.

• Oversee Housekeeping operations across The Riding Academy Hotel, Home Away from Home, and Crownwood.

• Provide day-to-day leadership, coaching, and support to the Front Desk Manager, Housekeeping Manager, and engineering leadership assigned to the hotel.

• Ensure strong coordination with engineering leadership to support guestroom readiness, defect resolution, preventative maintenance, physical product standards, and timely follow-through across assigned properties.

• Collaborate closely with lodging leadership across all lodging assets to foster teamwork, support one another, maintain operational consistency, and ensure an exceptional guest and team member experience.

• Maintain a strong presence across assigned properties to support the team, engage with guests, and ensure service standards are maintained.

• Ensure guest rooms, public areas, and arrival and departure experiences consistently meet hotel standards for cleanliness, presentation, functionality, and service.

• Respond to guest concerns and lead timely and effective service recovery.

• Partner closely with the Complex Director of Housekeeping to support cleanliness standards, room readiness, productivity, and service execution.

• Collaborate with the hotel food and beverage outlet (The TACK Room) and other departments to coordinate guest needs, amenities, special requests, and overall guest satisfaction, where applicable.

• Partner with Sales and Revenue teams to support the development and execution of upgrade opportunities, room enhancement initiatives, and WEC experience offerings that elevate the guest stay and contribute to hotel revenue.

• Serve as the primary point person for WEC Experiences at The Riding Academy Hotel including coordination, execution, communication, and alignment with the overall guest journey.

• Monitor staffing levels, scheduling efficiency, labor productivity, and departmental performance based on business demands.

• Support financial performance by managing labor costs, monitoring supply and operating expenses, and maintaining awareness of departmental budgets and productivity targets.

• Assist the Director of Lodging Operations with forecasting, monthly reporting, and operational planning.

• Ensure compliance with hotel policies, service standards, safety expectations, and operational procedures.

• Serve as Manager on Duty on a rotating basis, including evenings, weekends, and holidays, as needed.

Qualifications

• Hotel management experience in Rooms operations required.

• Strong experience in Front Office and Housekeeping leadership required.

• Luxury or resort experience preferred.

• Strong leadership, communication, and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Knowledge of hotel systems and standard business software.

• Understanding of labor management, forecasting, and expense control.

• Flexible schedule, including weekends and holidays.

Physical Requirements

• Must be able to stand and walk for extended periods.

• Must be abl