Front Desk Staff

Company Overview

Revive Eye and Face is premiere, boutique-style oculofacial plastics medical practice of Columbus. The practice is dedicated to providing exceptional clinical care with a personalized, boutique-style experience. The practice offers a variety of cosmetic and functional procedures for the areas around the eyes and face. We are dedicated to making a positive difference in the lives of our patients. We also pride ourselves on creating a culture where our employees feel valued, engaged, and passionate about our mission and the service we provide.

As a boutique-style practice, we are a small office with a team based approach, it is critical for each team member to be able to contribute in a multitude of ways rather than having narrowly focused positions

Job Overview

This position is a key team player in our mission to provide the highest standard of care and service to our patients; and ensures that the patients' experience with our practice is seem-less and exceptional from start to finish.

Responsibilities

Front desk coordiator must have attributes of being detail-oriented, organized, efficient, proactive, good communicator and good team player.

This position is responsible for the following:

• Greets each patient warmly and sincerely
• Courteously and promptly answers inquiries and handles appointment requests in person, by phone, by EMR, and via online chat
• Anticipates and fulfills the needs of each patient in a timely manner. Treats each patient respectfully, thoughtfully, and graciously at all times.
• Performs check-in and check-out of patients
• Schedules office and surgical visits accurately. Schedules preoperative and postoperative visits accordingly.
• Inputs and accesses data in practice management and appointment scheduling system
• Manage medical records and patient information within HIPPA guidelines.
• Manage patient pre-op responsibilities, and generate all necessary paperwork
• Coordinating care with other care providers, facilities (e.g. ASC, imaging facilities, referred physician offices, etc.)
• Checking patient clearance and coordinating any preoperative needs.
• Interacts with insurance companies by phone or electronically regarding pre-authorizations, coverage, and billing, and other related activities
• Explains financial and cancellation policies and cost estimates for out-of-pocket procedures to patients
• Process payment transactions
• Check patient insurance and eligibility
• Able to explain deductibles, copays, coinsurance to patients
• Fax, scan and input documents into patients' medical charts

OTHER DUTIES INCLUDE:

• Performs patient intake and inputs patient information into the electronic medical record system
• Cleaning and sterilizing of instruments
• Cleaning of exam rooms between patients
• Aid in preparing patients for physician examination (i.e. taking a history, performing a basic exam of vision, pupil assessment, motility, confrontational fields)
• Assist in preparation of office OR or providing support during in-office surgeries
• May cross train to perform other duties as necessary to support operations of the practice
• Perform opening and closing duties per practice protocol
• Protects the privacy of patients at all times

Qualifications

• Must have high school diploma or equivalent
• Must have minimum of 1-2 years of experience in the service industry
• Experience in the healthcare or aesthetic industry is desired
• Must be fluent in oral and written English
• Must be proficient in working with the computer, internet, Microsoft Office
• Must be able to prepare and review written documents accurately and completely
• Must be able to communicate with others using clear and professional language
• Must be polished and professional: hair must be neat and professional appearing; no perfumes; uniform must be clean and professional
• Must be authorized to work in the US

The Ideal Candidate

• Must be honest, ethical, caring, proactive, hardworking and professional
• Must maintain a cheerful, friendly, courteous, and professional demeanor at all times
• Must have excellent communication skills both in person and electronically and be prompt in responding to electronic communications
• Must have exceptional interpersonal skill, and be able to use tact, sensitivity and understanding when dealing with a variety of customer service scenarios, including potentially stressful and highly emotional situation
• Must have great problem-solving skills
• Must be highly organized, works well on more than one task at a time, and have meticulous attention to detail
• Takes pride in their work and is committed to our mission of providing exceptional care and experience for our patients

Benefits

• Paid employee training
• Discounts on cosmetic/aesthetic services
• Free parking
• Continuing education opportunities
• Retirement, PTO, paid holidays, health insurance (for Full-time employees)

Job Type: Part-time or Full-time

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Experience:

• Medical scheduling: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Salary : $20