What are the responsibilities and job description for the Coordinator, Ticket Operations position at Columbus Crew?
Overview
The Ticket Operations Coordinator is responsible for the ticket operational elements of Columbus Crew, ScottsMiracle-Gro Field, and Historic Crew Stadium's ticketing efforts. The main focus of this position is to assist in managing the ticket system and related networks in addition to directly supporting the operational elements of the Ticket Sales and Service departments. This position will also assist in order processing and game day ticketing duties. The ideal candidate will have a good understanding of Ticket Sales, Membership Services, Archtics, Microsoft CRM, dynamic pricing, accounting, Microsoft Excel, formulas, statistics and a strong understanding and experience in Ticket Operations.
Essential Duties & Responsibilities
- Assist in maintaining the ticketing system and related networks
- Assist in creating and maintaining the seating manifest & ticket inventory
- Provide direct operations support to the Ticket Sales and Service departments
- Assist with the order processing efforts associated with orders for season, group, team and single game ticket sales
- Provide support for pulling Marketing, Sales and Customer data from the ticketing system
- Create and update detailed daily sales reports
- Prepare daily deposits of sales receipts
- Assist in game day ticket operations, including will call and walk-up ticket sales
- Assist in game day ticket scanning system at gates and club lounges
- Coordinate part-time, seasonal and game day staff
- Assist in maintaining all controls & procedures to assure the integrity of the inventory and associated finances
- Assist in managing all customer account maintenance
- Operations support would be for all Columbus Crew events as well as additional events held at Historic Crew Stadium
Qualifications
- 4-year college degree or combination of equivalent education and experience
- Prior experience within service or sports industry highly desired
- Prior database, Microsoft CRM and Microsoft Excel experience is preferred
- Archtics and Ticketmaster Host ticketing system experience is preferred
- Strong customer service and interpersonal skills
- Prior experience managing part-time or seasonal staff preferred
- Excellent written and oral communications skills
- Ability to work weekends, nights and holidays as dictated by events