What are the responsibilities and job description for the Service Advisor position at Columbiana Tire Bros?
Job Summary
We are seeking an energetic and customer-focused Service Advisor to join our dynamic team! In this vital role, you will serve as the primary point of contact for customers seeking vehicle or service assistance, ensuring a seamless and positive experience. Your enthusiasm, excellent communication skills, and attention to detail will drive customer satisfaction and foster long-term relationships. This position offers an exciting opportunity to combine sales expertise with top-tier customer support, making every interaction count!
Responsibilities
- Greet customers warmly and professionally, establishing a welcoming environment for all visitors and callers.
- Listen carefully to customer concerns, accurately documenting service requests and vehicle issues.
- Provide clear explanations of services, repairs, and maintenance options, ensuring customers understand their choices.
- Schedule appointments efficiently using data entry systems and coordinate with technicians to prioritize work orders.
- Upsell additional services or products when appropriate, leveraging sales skills to enhance customer value.
- Handle cash transactions accurately, including processing payments and issuing receipts while maintaining confidentiality.
- Follow up with customers post-service to ensure satisfaction and address any concerns promptly.
Requirements
- Multilingual abilities are highly desirable; fluency in English is required, along with additional languages preferred.
- Proven experience in customer support, client services, or call center environments with excellent phone etiquette.
- Strong communication skills with the ability to explain technical information clearly and confidently.
- Proficiency in Microsoft Office applications and basic computer skills for data entry and record keeping.
- Previous outbound calling or sales experience is a plus; familiarity with analysis skills helps in understanding customer needs better.
- Experience in handling cash transactions accurately and efficiently.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail. Join us to be part of a vibrant team dedicated to delivering exceptional service! We believe in empowering our employees through comprehensive training and ongoing support, fostering a workplace where your skills can flourish. This paid position offers valuable experience in client interactions, sales, and service management—perfect for motivated individuals eager to grow their career!
Pay: $15.00 - $20.00 per hour
Work Location: In person
Salary : $15 - $20