Patient Referral Coordinator - PACC

Grade 103

• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35
• Salary Range: $66,300 - $68,300
  
  

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Department of Medicine, Division of Pulmonary, Allergy & Critical Care Medicine seeks a Patient Referral Coordinator to support patient referral processing via the Epic work queues in accordance to departmental standards.

Responsibilities

• Monitor referral work queue and ensure information on incoming referrals is accurate and that the patient’s symptoms appropriately reflect the requested treatment.
• Liaise with referring providers to inform and encourage patients to schedule referrals, introduce your providers, and educate them of your services.
• Assist with referral process to ensure equitable distribution among providers and reduce referral errors.
• Prioritize referrals based on clinical priority and provider availability.
• Work with designated Attending/RN screener for undifferentiated diagnosed patient referrals.
• Coordinate and provide support for all referral appointments as established by practice protocols.
• Maintain current knowledge of insurer referral/authorization requirements.
• Have a working understanding of the patient population and demonstrate cultural awareness and sensitivity.
• Consistently monitor clinic schedules to ensure maximized scheduling.
• Fills available/open timeslot including those appointments canceled and/or rescheduled.
• Ensure the patient referral is properly linked to the appointment.
• Update the referral scheduling record status with each new development.
• Perform additional related duties as assigned.
  
  

Minimum Qualifications

• Bachelor’s degree or equivalent in education and experience
• Effective verbal and written communication skills
• Ability to work independently as well as part of a team
• Excellent organizational skills with ability to manage competing priorities
  
  

Preferred Qualifications

• Related experience in patient referral process and/or patient scheduling
  
  

Other Requirements

• Successful completion of applicable compliance and systems training requirements
  
  

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.