What are the responsibilities and job description for the IT Tech Support position at Columbia Safety and Supply?
Department: IT
Location: Columbia, Missouri
We are looking for an IT Tech Support professional to join our Information Services team. If you are a problem-solver who can balance "tech-savviness" with top-tier customer service, we want to hear from you!
As the IT Tech Support, you will be the backbone of our IT Support Desk, ensuring our team members have the tools and solutions they need to succeed.
Key Responsibilities
- System Support: Provide company-wide support for workstations, peripherals, and communication devices.
- Hands-on & Remote Troubleshooting: Install and upgrade software/hardware, implement file backups, and configure applications.
- Issue Management: Document and track problems via our ticketing system to ensure timely resolutions.
- Onboarding: Assist with employee network setup using Active Directory and manage user access rights.
- Research: Deep-dive into complex incidents that require specialized resources or extended investigation.
- Excellent problem-solving ability and strong written and verbal communication skills
- Ability to effectively communicate with internal and external customers who possess varying levels of technical skills
- Familiarity with Windows desktops, laptops, tablets, and similar computer workstations
- Able to prioritize multiple incidents and request and process in a timely manner
- Demonstrate ability to work independently and as part of the team
We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:
- Health, Vision & Dental Insurance with company contributions
- Company HSA Contributions
- Add On Insurance Options: Accident, Short Term Disability, etc.
- Free Employee Assistance Program: 24/7 access
- Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
- Volunteer Paid Time Off: Give back to our community & get paid!
- 401k Matching Options with no Vesting Requirements
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.
#ZR