What are the responsibilities and job description for the Administrative Assistant position at Columbia Safety and Supply?
Department: Training
Location: Columbia, Missouri
The Administrative Assistant for Training is responsible for engaging with the client experience of our training customers. This role actively engages with inbound phone calls, website orders, trainer needs, certifications, problem resolution, and other necessary demands of internal and external clients of the company.
This role is critical to the success of the department and influences the client experience which impacts the reputation and rapport of the business with clients. Supporting teammates and clients, understanding steps toward business growth, and exhibiting high-level engagement with the software solutions of the business is critical, as is maintaining exceptional levels of satisfaction among our client base.
Key Responsibilities
- Coordinate relevant functions to produce a high-level company experience for all training clients
- Audit class documents upon receipt from clients
- Produce certifications with accuracy and efficiency based on the information provided by clients
- Execute administrative needs of the training team, including but not limited to:
- Preparing correspondence and reports
- Manage emails, calls, and on-site clients as needed
- Navigate team/trainer schedules and travel itineraries to support the client experience
- High-level engagement with software solutions and day-to-day needs of team and clients
- Act as point of contact, and face of the company to clients who need troubleshooting support with the company’s digital assets
- Encourage and build mutual trust, respect, and cooperation among stakeholders
- Comfortably and constantly work with people and project a positive attitude
- Other duties as needed by the business and/or stakeholders
- 2 years of experience in office administration, clerical support, training administration, or a similar administrative role required.
- General computer and Microsoft Office literacy required.
- Experience handling compliance-related documentation, certification administration, or training recordkeeping preferred.
We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:
- Health, Vision & Dental Insurance with company contributions
- Company HSA Contributions
- Add On Insurance Options: Accident, Short Term Disability, etc.
- Free Employee Assistance Program: 24/7 access
- Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
- Volunteer Paid Time Off: Give back to our community & get paid!
- 401k Matching Options with no Vesting Requirements
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.
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