Back Office Supervisor

Columbia Pain Management

Job Title: Back Office Team Leader

Overview:

The Back office team leader works under the Milwaukie office manager to assure the efficient patient flow and quality care during clinic hours. This position assists the office manager. The Team leader works as part of a health care team that includes clinic providers, managers, back and front office staff, health educators and social workers to provide comprehensive care.

Responsibilities:

The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time.

• Perform all functions of a medical assistant.
  • Rooming patients according to policy
  • Prepping procedure trays
  • Discharging patients from procedures
  • Follow intake process prior to procedures
  • Processing prior authorizations to insurance companies

• Assist office manager, supervise work assignments and performance of clinical staff. This includes input for performance reviews and corrective action plans as needed.
• Oversee and train new and existing clinical staff.
• Provide ongoing feedback to the team through weekly individual meetings.
• Review charts, lab and imaging results, and other documentation for completeness and to assess follow-up as needed.
• Perform other administrative tasks and clinical care as assigned by the office manager.
• Oversee dispensary logs and storage to maintain quality assurance.
• Coordinate the inventory, ordering and supply stock maintenance of medical supplies
• Provide sick/vacation leave back up for clinical staff as necessary.
• Assist with other administrative projects and tasks as needed.
• Performs other duties as assigned by office manager.

Minimum Position Requirements:

Education & Experience: Minimum high school diploma or equivalent. Minimum of one year experience in an outpatient medical clinic, hospital, or medical office setting required.

Special Skills/Equipment: Perform phlebotomy and basic laboratory duties.

Expectations: Daily attendance and punctuality; independent problem solving; self-motivated; commitment to excellence and high standards; manage multiple tasks, priorities, and workflows with a high degree of accuracy; versatile; flexible; enthusiastically work within a changing environment; acute attention to detail; operate various computer software with training; strong interpersonal skills; understand and follow written/ verbal instructions; perform duties with little or no supervision; maintain positive relationships with supervisors, co-workers, customers, and vendors.

Physical Requirements and Work Environment: *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to operate office equipment including computer and copier. Must be able to sit or stand for long periods of time, with occasional walking. Must be able to bend and lift up to 25 pounds. Hearing and vision required.

Salary/ benefits:

Compensation depends on experience.