Service Administration - Palletizer Division

At Columbia we come to work every day driven by the belief that innovation can transform industries, empower communities, and create a more efficient, sustainable world.

With operations spanning five continents and a commitment to excellence in service and support, our purpose extends beyond engineering advanced equipment. We are pioneering innovation and paving a better tomorrow with factory automation solutions worldwide.

Summary:  The Service Administrator provides customer support by entering data for all associated time and travel expenses for service work into our Accounting as well as Customer Relationship Management system. Supports Palletizer customer Service Manager as well as Palletizer Service Team with any travel arrangements, office administration or special projects (as needed).

Essential Duties and Responsibilities:

• Contributes to customer satisfaction/supporting internal and external customer service
  • Provides comprehensive customer assistance via phone or email
  • Maintains a professional demeanor with customers and establishes a rapport to maintain
  • overall customer satisfaction
  • Customer file maintenance
  • Utilizes the Customer Service Management system (CRM) to manage customer relationships; understands and documents internal and external needs and expectations
  • Communicates to appropriate team(s) when an expectation will not be met

• Administrative support for Field Service Reps
  • Processes initial service paperwork and distributes to the appropriate person
  • Maintains the appointment schedule and travel arrangements for Field Service staff
  • Maintenance of Service Call (using the CRM) database
  • Processing of Field Service expense sheets
  • Reviews service team utilization records and prepares service billings
  • Process time sheets
  • Process MasterCard Statements

• Support for the Service Manager
  • Completing expense reports and MasterCard reconciliations
  • Review department expense records

• Supports internal and external customer service
  • Understands and documents internal and external customer needs and expectations
  • Communicates to appropriate team(s) when an expectation will not be met

• Contributes to team effort
  • Willing to attempt new assignments or fill in for others. Accomplishes other duties as assigned.
  • Regular and Predictable attendance

Non-Essential Duties and Responsibilities:

• Create popcorn calendar and make popcorn monthly
• Order/purchase office supplies and coffee/breakdown supplies.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, skills and/or abilities:

Knowledge

           Software

• Customer Relationship Management system (CRM)
• Accounting software (Infor M3 preferred)
• Microsoft Office (Word, Excel, PPT, Outlook)

Skills

• Organizational
• Interpersonal communication   
• Problem-Solving Skills                                         
• Analytical                                             
• Clerical/Secretarial
• Computer/Technical
• Written and Oral Communication
• Project/Process Management                                             

Abilities

• Able to independently interact effectively with diverse groups.
• Ability to provide a respectful work environment for others
• Ability to work well with others in a team atmosphere.

Education and/or Experience:                                                  

• High School or GED required
• 1 year experience preferred

Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

Work Environment (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):

Office environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Required Personal Protective Equipment (PPE’s):

Safety glasses, hearing protection as required. Other PPE as required by specific operation performed.

Columbia Machine offers a full benefits package including medical, dental, vision, prescription drug, life insurance, flexible spending accounts, short and long term disability, 401(k), incentive compensation, paid holidays, paid time off, and tuition reimbursement. Equal Opportunity Employer - Women and Minorities are encouraged to apply. Columbia does participate in E-Verify. To apply for this exciting career opportunity today, please apply online at www.columbiamachine.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Vancouver, WA 98661: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $46,000 - $58,000